You can cancel a shift at any time if you no longer need it. However, if you have already scheduled a clinician, there may be a cancellation fee applied if you cancel the shift within 12 hours of its start time. If you have not scheduled a clinician yet, there is no penalty.

Cancel a Shift

1. Tap Menu in the top left

2. Tap Schedule

3. Find and tap on the date then the specific Shift Card

   • Note: On the Schedule Page, you can adjust your filters to the shift’s status or include multiple statuses if you’re not sure: open, scheduled, viewed, requested, etc

4. Tap the Shift Card to open Shift Details

5. Tap Cancel Shift

6. Select reason for cancelation

   • Filled by Staffing Agency

   • Fill by Internal Staff

   • Shift No Longer Needed

7. Provide an explanation for the cancelation

8. Tap Remove to confirm 

When you cancel an already scheduled shift, the clinician will be notified that the shift has been canceled, and the shift will be removed from the marketplace entirely. If you find that you actually need that shift filled after you cancel it, you must create a new shift posting.

If you just want to remove a scheduled clinician, please see this article.

Note: Remember that there may be a cancelation fee when canceling a scheduled shift within 12 hrs of the shift start time.