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  • Cancelation/No Show Policy



    In order to provide the best patient care possible, Nursa enforces a strict cancelation policy. We understand that things come up unexpectedly and we do what we can to work with you in those situations. However, quality care requires clinicians to be dependable, responsible, and communicative. For this reason, we ask that you double check your schedule before making a request for a shift.

    Cancelation Policy

    🟣  If a Clinician Cancels the Shift

    If you are scheduled but unable to work a shift for any reason, you are required to cancel the shift through the Nursa app. Calling the facility or Nursa support does not approve you to cancel a shift and you will still be required to cancel the shift through the app, however, you are still encouraged to contact the facility and explain your cancellation reason. When you cancel a shift your account will be frozen for 14 days, during which time you cannot request new shifts, but you are able and expected to work all of your other upcoming shifts

    NoteClick here to learn more about Frozen Accounts.

    🟣  If a Clinician No-Call No-Shows 

    Nursa does not tolerate no-call no-shows (NCNS). If you NCNS to a shift, disciplinary action may be taken. If you have a history of NCNS you will be permanently removed from the Nursa app and unable to request jobs.

    Note: Nursa support is available to answer any questions you may have about the cancellation policy or frozen accounts, however, they are unable to unfreeze your account early for you. 

    🟣  If a Facility Cancels the Shift

    If the facility cancels the shift on short notice the facility is penalized. There is no penalty for the clinician and no action needs to be taken within the app. 


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  • ☎️  Contact us

    Having trouble? Reach out to support@nursa.com or call 801-695-9609 and our Support Team will help.

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