In order to provide the best patient care possible, Nursa enforces a strict cancellation policy. We understand that things come up unexpectedly, and we do what we can to work with you in those situations. However, quality care requires clinicians to be dependable, responsible, and communicative. For this reason, we ask that you double check your schedule before making a request for a shift.
If a Clinician Cancels the Shift
We know that life happens, and sometimes things out of your control arise. If you are scheduled but unable to work a shift for any reason, you should cancel the shift through the Nursa app as soon as you know you cannot make the shift.
Calling the facility or Nursa support does not approve your cancellation of a shift, and you will still be required to cancel the shift through the app; however, you are still encouraged to contact the facility and explain your cancellation reason.
Your first two cancellations in a rolling 30-day period are not penalized. However, if you get three (3) cancellations in a 30-day period, your account will be frozen for 14 days. Those cancellations will “roll off” after 30 days, so just make sure you’re not getting more than two in 30 days. Click here to learn more about Frozen Accounts.
If a Clinician No-Call No-Shows
Nursa does not tolerate no-call no-shows (NCNS). If you NCNS to a shift, your account will be automatically frozen for 14 days, during which time you cannot request shifts. This is true for your first and second NCNS.
If you NCNS three (3) times over the lifetime of your account, you will be permanently removed from the Nursa app and unable to request shifts.
Note: Nursa support is available to answer any questions you may have about the cancellation policy or frozen accounts, however, they are unable to unfreeze your account early for you.
If a Facility Cancels the Shift
If the facility cancels the shift on short notice the facility is penalized. There is no penalty for the clinician and no action needs to be taken in the app. We will let you know and suggest some similar shifts that you could request to replace the canceled shift.
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