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Account Frozen


Freddy Diaz

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Hi,

 

Recently my account was frozen on Nursa due to a No Call No Show. The day I was scheduled for a shift I did have car troubles and contacted the scheduler, notifying them that my car was stalled and wouldn’t be able to make it to the shift. They listed me as a no call no show and I can’t request any shifts. 
 

I do have screenshots available of notifying the scheduler that I won’t be there and them saying it was fine and acknowledging that I wouldn't be able to make it to my shift. Is there any way I can reverse this? Please and thank you!

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