Kieran Donahue

Facilities just aren't posting like they once were. What gives? I've noticed various facilities switching agencies/apps, but not to Nursa. Hope things get better.

There is just a whole lot of contradictions in the policies that are never mentioned anywhere in the Nursa terms. Can't say I am happy getting $75 when the terms state I should get the maximum 50% of the shift.

I called another person at support that was much more helpful. The time stamp showed I arrived at 9:03PM and they cancelled at 9:05PM 5 mins after the shift started. I was told this by the support rep. The only unfortunate thing is I believe everyone is on vacation until Tuesday. I believe I will be paid for 50% of the shift since the shift was cancelled after it started and I was indeed there.

I have never had this problem before and have no idea the exact solution. I requested an RN shift and was cancelled shortly after I was scheduled for the shift. I was in the middle of driving there so I may have missed the alert. Not sure exactly when the cancellation occurred. The message states "Facility has removed you from their shifts. You are no longer scheduled for this shift." In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting. I am not seeing any $75 payment. It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time. I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived. How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment. At a minimum I believe I am owed $75, but I did arrive at the facility. The only thing that is not clear is when they actually removed me from the shift. I am unclear since there is no time stamp. I believe what happened is they double booked the same shift and picked the cheaper LPN worker. In my opinion just playing games. I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything. Has anyone else experienced a similar issue? How did it turn out?

doesn't matter to me? Maybe some evening?

I stole this from a recruiter, but we should hit some balls at Top Golf. Its centrally located and fun.

You can read about it. The article doesn't explain it fully, but they wanted flexibility with days off and the hospital wouldn't budge. The hospital also made a ton of money and was being super cheap. here. https://www.healthcaredive.com/news/stanford-nurses-hospital-strike-ends-ratified-agreement/623043/

My sister participated in a 5 day strike recently. They were offering $14,000 a week for replacement workers. They caved eventually and met their demands.

I saw a facility I haven't seen very often or they are relatively new. Their facility photo is a photo of the Carnegie Village Retirement Village in Belton, Missouri. Carnegie Nursing Home is a far cry from that 5 star facility. If anything that made me laugh, but it is a bit deceiving.

I wish Nursa would start recruiting these LTAC/Specialty hospitals. Some are nationwide, but the rates are pretty good on other platforms. Some names are like KPC Promise, Pam/Curahealth, AMG Specialty, Select Specialty, Inspire Speciality, Cornerstone Specialty, etc.

Left me hanging for 2 weeks on my 2 week ban? I guess I enjoyed my 2 week vacation anyways. Neither one of us needed the money. Looks like I'm back in business and able to request shifts again. Too bad there aren't any available.

My two week ban is finally up! Now that its up there are no shifts available. Go figure.

In regards to to the message when a facility bans you, I'm not sure if its better to not see their shifts at all, get a message that accurately states that you are banned, or the current situation where it says something on a pop up message unrelated to your ban. I think it says bad request or something like that. In my personal situation a facility accidently banned me. In my opinion there should be some sort of category the facility assigns to your ban and simply not showing up for 1 shift shouldn't be a permanent ban. Maybe 30 days or something? I tried reaching out to Nursa, but I'm not going to beg for an agency unban me for cancelling a shift that already needed to be cancelled. There has to be a better way to work through that process. I think my two week ban ends today or tomorrow. That is another thing. There is no indication of when my cancellation ban is up. I don't know if it ends with a precise 2 week timer or its just 14 days.

For some reason you can still attempt to click request shift and it gives you a weird pop up message that doesn't say you are banned. Sitting here enjoying my 2 week ban from Nursa for canceling a shift. Don't do that unless you are just enjoying your summer like me. Update: In regards to to the message when a facility bans you, I'm not sure if its better to not see their shifts at all, get a message that accurately states that you are banned, or the current situation where it says something on a pop up message unrelated to your ban. I think it says bad request or something like that. In my personal situation a facility accidently banned me. In my opinion there should be some sort of category the facility assigns to your ban and simply not showing up for 1 shift shouldn't be a permanent ban. Maybe 30 days or something? I tried reaching out to Nursa, but I'm not going to beg for an agency unban me for cancelling a shift that already needed to be cancelled. There has to be a better way to work through that process. I think my two week ban ends today or tomorrow. That is another thing. There is no indication of when my cancellation ban is up. I don't know if it ends with a precise 2 week timer or its just 14 days.

For some reason you can still attempt to click request shift and it gives you a weird pop up message that doesn't say you are banned. Sitting here enjoying my 2 week ban from Nursa for canceling a shift. Don't do that unless you are just enjoying your summer like me.

Sitting here enjoying my 2 week ban. Got to pick up my kid from school on her first 2 days of 1st grade.

Sure, sign me up

Ability to cancel shifts without being banned for 2 weeks. Shifts are being snatched up so fast it shouldn't matter if you cancel a few days ahead of time.

same, no notifications or text messages means I often miss stuff.

I made somebody $8hr more to show up to a shift and be sent home. How does that make sense? The system triggered a premium since it was less than 8 hours until the shift started. I canceled it while chatting with support.

Ability to cancel shifts without being banned for 2 weeks. Shifts are being snatched up so fast it shouldn't matter if you cancel a few days ahead of time.

I probably have some fault here, but if the facility specifically tells you they no longer need the shift and neglect to remove it from the app then I feel like I have done all I can by calling Nursa and asking for the shift to be removed. I called twice. After the second time I took the penalty of 2 weeks no work. There are other agencies that want my efforts more.

Large facility in my area that is ran by a religious organization recently became a customer. I decided to book multiple shifts. I showed up for the first shift and I was double booked with another agency. They decided to keep me for that shift. The second shift they told me in person that they no longer want the shift. I guess I didn't realize its totally up to them to cancel shifts. Why is that? After calling support on two different days I decided to cancel all my shifts for the week and take the 2 week ban since there was no way to fix the issue. Maybe its just me, but I hate driving across town or maybe really far and being sent home even if I am getting whatever show up pay there is. I guess some other lucky individual got $8hr more since it was flagged as last minute in the system when I canceled, but I bet they got sent home too. It makes me look foolish when we already discussed that they didn't need the shift. There are some education issues with these facilities especially if they are new.

OKC, we need to talk.

I was fairly certain it wasn't an action of mine that caused the issue and just wanted to get to the bottom of the problem. Thanks you for looking into it and getting me unbanned/resolving the issue.