Ashley C

@Nueva Koehler Once you submit your shift report, the facility has 48 business hours to verify your shift report. If the facility does not authorize your shift report, we will manually verify the hours after 48 business hours. Once we have received the clinician shift report and the verified report from the facility or if we manually verify your hours, the shift is processed for payroll. All shifts verified by Sunday at 11:59 PM are processed for payroll on Monday, and you can expect payment on Wednesday. All shifts verified by Tuesday at 11:59 PM are processed for payroll on Wednesday, and you can expect payment on Friday. With shift reports submitted during the weekend, this can be tricky because business hours are Monday- Friday. I hope that explaining this helps clear things up. If you ever have a question about payment, please get in touch with our support team. Our support team is available seven days a week from 6 AM - 10 PM MST. You can reach them at 801) 695-9609 or at suuport@nursa.com.

@Kimberly Griffin4804500565, All shifts that are verified ( Shifts are verified when we have the clinician and facility shift reports.) Sunday at 11:59 PM are processed for payroll on Monday, and you can expect payment on Wednesday. All shifts verified by Tuesday at 11:59 PM are processed for payroll on Wednesday, and you can expect payment on Friday. I will follow up with you via email on Monday and confirm what payment you can expect this Wednesday.

@AngieRN Thank you so much for reaching out! We regularly review customer feedback in our continued efforts to improve our service and your experience on Nursa™. We appreciate your insights and will continue evaluating changes to the app and our service with your feedback in mind.

@Kimberly Griffin4804500565 The facility has always had 48 business hours to verify the hours worked for your shift and any unpaid breaks. This has been our policy, even before fast pay. We need to verify the hours as clinicians often work hours that vary from the posted timeframe of the shift. Some examples of this would be if a clinician was stuck in traffic on the way to work and arrived late or if a clinician had to stay later than scheduled to give a report. We also need to ensure that any unpaid breaks are accounted for. If the facility does not confirm your hours within 48 business hours, we verify your hours for you so that payment will not be delayed. Submitting your shift report on time is the quickest way to expedite payment. I have included a payment schedule below. Please let me know if you have any additional questions or need any additional assistance. You can always reach our support team at 801-695-9609 or support@nursa.com. Support is available seven days a week from 6 AM- 10 PM MST.

@Kimberly Griffin4804500565 It was great speaking with you today. 🙂 Please don't hesitate to reach out if you need any additional assistance.

@Jamesha, I just sent you a follow email. 🙂 Please let me know if any additional assistance is needed.

@Cortney J.J. We recently updated our cancelation policy as of October 1, 2022. 🙂 Your account will only be frozen when canceling for the following reasons. If you No Call No Show for a shift. If you have three cancelations in a 30-day rolling period. Hopefully, this is helpful. Please let me know if you have any additional questions.

Thank you so much for reaching out! Right now, this is not an available feature. We regularly review customer feedback in our continued efforts to improve our service and your experience with Nursa. We appreciate your insights and will continue evaluating changes to the app and our service with your feedback in mind.

@Mornique Dicey Right now, the shifts are not posted in chronological order. Shifts are going through a scoring system that will give each shift a personalized score for each clinician. The jobs will show the highest-rated job at the top and lowest-rated positions at the bottom. I hope that this helps. 🙂

Wow! That is funny!