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How Do I Contact a Facility with Questions?
Nursa posted a clinician article in FAQs - Shifts & Facilities
If you have inquiries regarding an upcoming shift or any other matter you'd like to discuss with a facility, feel free to reach out to them through the in-app chat. Please be aware that certain facilities may have a preference for communication through in-app messaging only, especially if you haven't worked a shift at their location before. Contact a Facility About an Upcoming Scheduled Shift Tap Menu Tap Schedule Tap Change view then Coming Up Find and tap on the date of your upcoming shift Note: After adjusting your filters, you’ll see a red dot on dates that have upcoming scheduled shifts Tap on the Shift Card To contact a Facility through chat, tap on the Chat Icon by the Scheduler’s name Send Message Reminder: Regularly monitor the in-app chat, as facilities may use this channel to send important messages. -
Shift requests can be approved in as little as ten seconds or it could take a few days, so please only request shifts you will be available to work. Be sure to check your schedule often to see if a request has been scheduled. Finding and Requesting Shifts Pro Tip: Ensure locations services are turned on in your phone's settings so that you are shown shifts in your area. Tap the Menu Tap Shifts Adjust the Filters in the upper right corner. You can filter by Licenses, Specialty, State, Sticker, Date Range, and Distance Once you select filters, you can create one Saved Filters list. Learn more in our article on How to Use Saved Filters You can also search for specific facilities by tapping the magnifying glass icon, selecting up to 5 facilities to see all of their shifts, and then filtering those results Note: The more filters you add, the fewer shifts you may see. Try only adding license type and location filters to start and then add more as you get a feel for the system Review the list of available shifts and tap on any Shift Card to view more details like the date, time, license type, pay rate, and shift instructions Once you've found a shift that works with your credentials and schedule, tap the Request Shift button in the bottom right corner of the screen The facility will be alerted to review your shift request If you are selected to work the shift, you'll receive a notification and a message when you first log into the app Scheduled Shift If you see some confetti and notification saying you have been scheduled, congratulations! You'll see that the Shift Status now says "Scheduled," and the Shift Card will now show up on your Schedule Page where you can review the Shift Details anytime. You will also receive an email confirming with google directions to the facility location. To check your schedule, please see the Schedule Page and Calendar article. Best Practices Request multiple shifts for the date/time you want to work, as there may be other clinicians requesting the same shift too. When you get scheduled, all other shift requests are hidden to keep you from being double booked. Ensure the proper credentials for the shift(s) you request are uploaded to your profile. If you need to remove a request or cancel a shift, please see our article on Removing a Request or Canceling a Shift. Video Tutorials
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