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  1. Lately this past week or so, every time I get on to look for shifts, there are only 3-6 shifts available for a 200+ mile radius? I live in a big city, but even outside of my city it doesn’t show anything. Is anyone else having this problem? Are the facilities just not posting shifts? It seems weird that there isn’t anything even 200 miles away.
  2. Usually I check my phone throughout the night to see if I am scheduled for a shift. This time I was not schedule, I slept, woke at 9am and found out I was scheduled 1 hr prior to shift start. And I was placed on a block acct after contacting the facility informing them that I did not get a notification and that i could be there in 30mins. Usually I don't belly ache about things, but this angered me. Due to the fact that there should be a time when it is allow to schedule prior to the beginning of a shift. Just like when facilities wants a 2 hr notice of cancelations. Why not return the courtesy? But by day 4 of this info my acct will be reviewed with nursa supervisors and hopefully be restored. This was my first time experience and I think it is silly. Has anyone else experienced this?
  3. After a clinician works your shift, you’ll each complete a Shift Report, so they can get paid. Nursa does not follow traditional time tracking practices, such as clocking in/out or paper timesheets. Instead, clinicians will receive a notification at the end of their shift prompting them to complete their Shift Report. A Shift Report is a two-step process. First, the clinician will record and submit their Shift Report. Then you (the facility) have two full business days to verify the time that was reported. If the report is not verified within two business days, Nursa will auto-verify the Shift Report to ensure the clinician is paid in a timely manner. Verifying a Shift Report Tap in-app Notifications (the bell icon in the top right) Note: If you miss a notification, go to your schedule and filter by Facility Shift Report shift status. A red dot on the calendar means there is a Facility Shift Report to approve Tap Verify Shift Report on Shift Card Select Yes, They Worked this Shift. Note: If the clinician DID NOT in fact work the shift, tap No, They Didn't Work this Shift and follow the prompted step The shift start, end and break times will auto-populate. Note: If there is any need to edit times or add a bonus, click "Edit Submitted Times" Select Approve Clinician Shift Report You can then rate the clinician and leave a comment if desired That's it! The Shift Report has been verified and is ready for payment! It’s the clinician’s responsibility to check their schedule and complete their Shift Reports first. It’s the facility's responsibility to verify Shift Reports within two days of completion, or they will be auto-verified. That’s it for getting started! Those are the basics you need to know to set up your account, post shifts, schedule clinicians, and complete Shift Reports! There’s lots of helpful information in our Facility Help Articles, and our Nursa Community is full of other healthcare professionals looking to connect, so have a look around! We’re so happy you’re here! Previous Guide ⇐ Schedule A Clinician
  4. After you post shifts with Nursa, clinicians will see them and start requesting! As the facility user, you have final say in who works in your building, which also means you are responsible for scheduling clinicians for your shifts. Be sure to keep up on your notifications and check the app to see who’s requested your shifts. Reviewing Requests and Scheduling a Clinician Tap Menu in the top left Select Schedule Tap Filters above your calendar on the left Tap Shift Status Shift Status filters default to include eight statuses: Open, Viewed, Requested, Scheduled, In Progress, Clinician Shift Report, Facility Shift Report, Admin Shift Report, and Completed To more easily identify only Requested shifts, deselect all other Shift Statuses by tapping the purple “x” next to the other seven statuses Tap the purple check mark Tap Save Note: Requested shifts show as red dots on the calendar, indicating an action is needed Tap on the Shift Card Tap Manage Request You’ll see a list of clinicians who have requested to work that shift. From this view, you can see how many credentials each clinician has that match your Screening List (e.g. 10/14 Credentials), and you can view each clinician's request for more details Tap on each clinician to see view their profile: Facility Rating – how they’ve been rated working at your facility only Notes – information left by someone else connected to your facility License Match to Screening List You'll see your selected Screening List. If a clinician has a credential, the check mark next to it will be blue. If they're missing the credential, it will be grayed out Note: If the clinician is missing a credential that you’d like them to upload if possible, tap Suggest Clinician Upload a Credential to contact the clinician Background Check(s) Experience (if provided) Contact Information Tap Reject if you want to pass on the clinician, or Schedule to confirm this clinician That’s it! You’ve now scheduled that clinician. They will be notified that they have been scheduled, and you’re all set! Next up, completing a Facility Shift Report.
  5. Shift requests can be approved in as little as ten seconds or it could take a few days, so please only request shifts you will be available to work. Be sure to check your schedule often to see if a request has been scheduled. Finding and Requesting Shifts Pro Tip: Ensure locations services are turned on in your phone's settings so that you are shown shifts in your area. Tap the Menu Tap Shifts Adjust the Filters in the upper right corner. You can filter by Licenses, Specialty, State, Sticker, Date Range, and Distance Once you select filters, you can create one Saved Filters list. Learn more in our article on How to Use Saved Filters You can also search for specific facilities by tapping the magnifying glass icon, selecting up to 5 facilities to see all of their shifts, and then filtering those results Note: The more filters you add, the fewer shifts you may see. Try only adding license type and location filters to start and then add more as you get a feel for the system Review the list of available shifts and tap on any Shift Card to view more details like the date, time, license type, pay rate, and shift instructions Once you've found a shift that works with your credentials and schedule, tap the Request Shift button in the bottom right corner of the screen The facility will be alerted to review your shift request If you are selected to work the shift, you'll receive a notification and a message when you first log into the app Scheduled Shift If you see some confetti and notification saying you have been scheduled, congratulations! You'll see that the Shift Status now says "Scheduled," and the Shift Card will now show up on your Schedule Page where you can review the Shift Details anytime. You will also receive an email confirming with google directions to the facility location. To check your schedule, please see the Schedule Page and Calendar article. Best Practices Request multiple shifts for the date/time you want to work, as there may be other clinicians requesting the same shift too. When you get scheduled, all other shift requests are hidden to keep you from being double booked. Ensure the proper credentials for the shift(s) you request are uploaded to your profile. If you need to remove a request or cancel a shift, please see our article on Removing a Request or Canceling a Shift. Video Tutorials
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