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  1. Nursa

    Frozen Accounts

    Quality patient care requires clinicians to be dependable, responsible, and communicative, and for this reason Nursa enforces a strict cancelation policy. Clinician Cancels a Scheduled Shift We understand that unexpected things happen that can interfere with you completing your shift, and we do our best to work with you through those difficult situations. For that reason, you will not be penalized for your first two cancelations in a rolling 30-day period. But if you have three (3) cancelations within a 30-day period, your account will be frozen for 14 days. This freeze is for 14 days from the minute you cancel the third shift. During this time you cannot request new shifts, but you are still expected to work all upcoming scheduled shifts. Note: If you are unable to work a scheduled shift for any reason, you are required to cancel the shift through the Nursa app, but we also recommend calling the facility and letting them know. Because this policy is a rolling 30-day period, cancelations will fall off of your account after 30 days. Clinician No-Call, No-Shows Nurse does not tolerate no-call, no-shows (NCNS). The first two times you NCNS to a shift, your account will be frozen for 14 days each time. If you NCNS to a shift three (3) times over the lifetime of the account, you will be permanently removed from the Nursa app and unable to request Nursa shifts going forward. Failure to Complete Background Check Profile After a clinician requests their first shift, Nursa automatically begins the process of requesting a third-party background check (learn more here). Nursa uses First Advantage and Checkr for third-party background checks. One of the first steps for the clinician is to complete a background check profile with the third party, and they’ll receive an email invitation to set up their profile, which expires in 5 business days. If we receive notice that a background check profile invitation has expired, the clinician’s account will automatically be frozen. This is because the clinician has not shown initiative to take the steps necessary to proceed with the third-party background check. Nursa will also automatically resend the invitation, so the clinician can then complete their background check profile and continue the process. The clinician’s account will remain frozen until the third-party background check is completed and returned to Nursa with a status of eligible. If the returned status is anything but eligible, or the clinician chooses to ignore the background check invitation, their account will remain frozen.
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