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I’m extremely frustrated… In the app it offers, once you work 3 shifts you qualify for instant pay. What they don’t mention is it’s not vastly available in most states. It’s gravely irritating and frustrating that it offers pay is done on Mon and Wed then takes 2-3 days for it to appear in your acct. What I have learned is, as the medical staffer, we are expected to show up promptly and complete the shift to the facility expectations. However, they can take there time to complete the shift report. I worked a shift, it’s now been a week ago and it just now has been processed but I still have to wait 3 days for it to hit my acct. When most of these shifts are anywhere from 60-240 miles from my home. My gas tank doesn’t allow me to say “I know your empty but we must go to work anyway.” It takes money! My daycare provider does not allow me to say “sorry, I still have not been paid, so you have to wait.” Why is it acceptable for the facilities to take there sweet time to confirm you did the job? Working with Nursa, your payday is too unpredictable. That shows great unprofessionalism. There are so many other agencies that provide same day pay, I try to a avoid Nursa staffing as I have to ensure income in a timely fashion. In addition, if they are going to expect folks to assist with facilities it would be great if they offered the standard federal mileage reimbursement or lodging for back to back shifts at same facility. Especially as they allow pay to be delayed. I try not to recommend Nursa to my colleagues as I don’t like to hear the same bothersome complaints of 1. Payout 2. Unpredictable acceptance of shifts 3. Distance to facility without compensation 4. Often not having oncoming nurse coverage making you responsible to stay 5. Lack of communication from facility, especially related to several admissions 6. Facility expectation of you being the scape goat for the heavy unpleasant work load while the perm staff coast through the shift 7. Overall dissatisfaction with unprofessional tactics allowed from facilities. Staff being held at higher expectations then that of the facilities. Penalizing staff for need to cancel but “oh well” when the facility does.

I saw a facility I haven't seen very often or they are relatively new. Their facility photo is a photo of the Carnegie Village Retirement Village in Belton, Missouri. Carnegie Nursing Home is a far cry from that 5 star facility. If anything that made me laugh, but it is a bit deceiving.

I can on here to say that after working for Nursa for a year things have gone downhill with them. I get “accepted” for a NOC shift and don’t look at other options because I’ve been “accepted “ yet, hours before my shift I am cancelled! This is happening 100% of the time! These facilities are making me a back up plan obviously and Nursa needs to step up and put an end to this game! After being cancelled so many times from a facility I decided to cancel my shifts with them and then Nursa dings me for it and put a hold on my account. This isn’t right. I’ll be looking at other companies where the facility is held accountable and not hitting me with being “irresponsible.”

Hi there… I’m new to Nursa. Just wondering how long it normally takes for a facility to accept and/or deny your request for shifts. I put in a week ago for 3 shifts and have done my profile work and messaged the facility with no response. What other steps do I need to take to make sure I get the shifts I requested to be accepted?

I’m new to nursa. Since being on nursa I’ve requested so many different positions as a CNA that were available 3 and 4 days prior. The day of my shifts I receive a notification saying my shift is already filled. Then an hour before that scheduled shift. I’m asked if I am still available to work the shift. (No, because once I was told filled. I went to my day job for work).Which shows someone the facility gave the position to they called in. I’m having a hard time understanding this. It seems to be a bit unprofessional and misleading. This should be a first come first serve situation. I am so grateful that I did not leave my day job to become an continuous employee with nursa because I would be without work due to the fact of the facilities having their favorite picks on staff. Which apparently their favorite picks don’t even show up for work. I chose to sign up for nursa because I’m currently working in the hospital 3 days of the week and its 12 hr shifts Doing overtime would be a bit much. Nursa gives you the benefit of working 8 hr shifts which works well for me plus from my understanding it’s a weekly pay,but what’s the hassle in requesting to work to only be disappointed when you’re rejected the day your shift starts. Nursa contract with these facilities needs to be revised because it’s unfair. Especially for families that really needs work to help feed their families.

Most facilities do not have the time to deny every request they get sent in, so is there anyway we can remove the facilities ability to let the shift requester know that they're not going to be accepted for the shift without the facility need to do so? And is there any way that the facility can have to choose what kind of shift it is? (Ex. On-call, full shift etc.) There should be an automated system that will allow the first requester to be confirmed and all others after to be denied or even just have the shift removed once one person already requested or has been confirmed by the shift. And a time limited request would be great so that way these facilities can't just post a shift and forget to respond to it. This app could use more accountability and be even more interactive on the facilities side.

There was a brief thread in July regarding facilities that post shifts but do not respond to clinicians who request them. In my previous post, I mentioned that there are certain facilities that post shifts that are not actually available, and it is misleading to clinicians and ultimately a waste of time. On Tuesday, I requested a posted shift for Friday, 12/08. I informed the scheduler about the shift this morning and included a snippet of her response. As far as I know, the facility is not known for doing this, and I hope it does not become a long-term problem. What measures has NURSA taken to discourage facilities from posting shifts 'just in case'?

Why don’t these facilities reply back to emails ?

Essential credentials + TB within the last 12 months seem to be popular! Are you seeing any others?

This is a good app but allot of the staffing from facilities don't know what they want and that's not ok. I say this because I have requested 5 shifts from one facility all for the same day. I requested these shifts about a week ago, and 3 of them are for day two are for night. It's 1pm and the facility still hasn't done it's due diligence to say the shifts I requested for the day have been filled and I can assume correctly that my night request will not give me a notice. Why is this ok? I just don't get what is the point of saying you want help if you don't need it? I think a time limited request would help because these facilities are just fooling around with people's time and expectations and that's not ok.

If a facility cancels you last minute, its ok for them to do, but if we do it we get a 2 week ban? Thats ridiculous. I had a facility cancel my shifts today for a few hours from now, stating they filled it in house. Ok, but if I had done that to them, I'd be on a 2 week ban. Of course they can get away with it and no consequences for them, meanwhile I'm missing an entire nights work because I don't have anything open last minute to pick up. It's as inconvenient for me to plan to work over night and now I'm short an entire shift for the week and either have to take the pay cut or make it up. This has happened to others I know, one drove over an hour from where we live to be cancelled when she got there. This isn't acceptable at all and there should be some recourse for us. We spend our time and fuel to go to these places and fill their deficiencies, and they wonder why they can't keep appropriately staffed? I go to this place frequently, they call me at all hours to come cover shifts for them and I do. I told them today not to bother calling me to come cover down if they can't have the decency to not cancel a scheduled shift on me last minute.

I have never had this problem before and have no idea the exact solution. I requested an RN shift and was cancelled shortly after I was scheduled for the shift. I was in the middle of driving there so I may have missed the alert. Not sure exactly when the cancellation occurred. The message states "Facility has removed you from their shifts. You are no longer scheduled for this shift." In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting. I am not seeing any $75 payment. It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time. I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived. How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment. At a minimum I believe I am owed $75, but I did arrive at the facility. The only thing that is not clear is when they actually removed me from the shift. I am unclear since there is no time stamp. I believe what happened is they double booked the same shift and picked the cheaper LPN worker. In my opinion just playing games. I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything. Has anyone else experienced a similar issue? How did it turn out?

A facility marked me as a NCNS when I did in fact arrive for the shift. When I arrived at the facility I was told that they were fully staffed and that I needed to call their scheduler. When I called the person, they told me that they had forgotten to cancel me and that I needed to go home. Somehow, I was then marked as a NCNS by the facility. Despite having screenshots of my calls and texts with the facility scheduler, my account is frozen with Nursa and has been for almost TWO WEEKS. How can this happen when I was the one who was inconvenienced? I arrived for the shift and have proof but Nursa does not believe their clinicians and cuts off our livelihoods instead of resolving the issue. I have been in contact with several “customer service” reps and they have all been less than helpful. I’m hoping by posting on here, I will get someone’s attention who can actually help.

Facilities just aren't posting like they once were. What gives? I've noticed various facilities switching agencies/apps, but not to Nursa. Hope things get better.

I drove two hours to a shift tonight only to find out that the facility had “forgotten” to cancel me. I contacted Nursa and the only compensation they offer is $75?! I know it’s not Nursa’s fault but they should offer more protection for their nurses in these situations. $75 is nothing compared to what I thought I would be making tonight. Not only that but now the other jobs I could have requested have been filled. I know that if we no show or late cancel a shift there are repercussions but what about the facility? What happens to them for completely wasting my time?

Curious if anyone else has a strategy when working at a new facility. I have heard working a NOC shift at a facility to see if you like it and if you do, working the swing and then a day shift if you like that facility. Anyone else?

Hello Oregon RNs! I'm an RN with experience in Acute Care only and looking to get started working in ALF/SNFs. Can anyone recommend a good facility to pick up a shift and get some quick form of orientation (or at least decent instructions) as to what are the expectations of me as an RN in these facilities. I'm mostly concerned about the charting because I imagine they use different platforms than EPIC? If anyone has any useful info please feel free to share ❤️ Thanks so much!

See the new facilities below and check out the shifts at app.nursa.com/jobs 🙂 Ocean Shores Assisted Living (Ocean Shores) Tri-Cities Assisted Living (Pasco) Green Lake Senior Living (Renton) Main Residential (Spokane Valley) Liberty Place LAPLANTE Communities (Spokane) South Point Assisted Living (Everett) Amber Hills Assisted Living (Prosser) Let us know if you have any questions!

I'm working at the Allegiant facility in mesa today but their check in doesn't have a specific option for Nursa so I didn't check in they know I'm here so I'm guessing I just won't check in?

Are your requests sitting there for too long, not getting scheduled? Which facilities are slower to respond? How long do you normally have to wait?

Are your requests sitting there for too long, not getting scheduled? Which facilities are slower to respond? How long do you normally have to wait?

Facilities keep posting shifts that they dont’t need staff for. They post a lot of these shifts as back up if someone calls off. I have had staffers tell me that all their shifts are filled for the next two weeks but have shifts posted on the app. Or I will show up to a shift on time and be told - “well, everyone showed up so we don’t need you”. If you don’t need me why did you book me. I wasted my gas and time to come to your facility but you only booked me as a back up. This needs to stop! Facilities complain that agency staff are not reliable but these facilities are not reliable as well. Nursa needs to do something about penalising facilities for false advertising. the other day I showed up to a 12 hr shift and the scheduler had scheduled for only four hours! Why would you book a 12 hr shift but schedule me for four hours?! I left and did not work the shift (I went somewhere else to work) because that is ridiculous.

Do you think facilities should assign registry staff to their covid unit?

That's what I was told yesterday. They said that it's because Nursa is raising their rates...Are you kidding me?!?!? I have built up a rapport with this facility to where they verify my shift immediately after working it, they notify me that shifts are posted, and I communicate with the management team on a day by day bases to assist in making the facility a better place to work at...everything has been going great. Why fix what was not broken? Your greed to make more money off of my labor has resulted in no more shifts scheduled here and no more money from this facility. Who decides this??? You aren't making enough money from us already???? How do you justify the rise in rates ???? Please fix this...if not, i for one will be forced into becoming core staff...i am outraged!!!