Where can I find the Nursa Attendance Policy?

[Miranda Belcher]

I can't seem to find the Nursa Attendance Policy. Can anyone help me out?

[Blue_owl_vintage]

Clinician:

Own Your Shift

Cancelation/No Show Attendance Policy

    

   (0 reviews)

April 8

In order to provide the best patient care possible, Nursa enforces a strict cancellation policy. We understand that things come up unexpectedly, and we do what we can to work with you in those situations. However, quality care requires clinicians to be dependable, responsible, and communicative. For this reason, we ask that you double check your schedule before making a request for a shift.

 

 

 

Note: Should you cancel a shift resulting in your account being frozen, you are still expected to fulfill any scheduled shifts listed on your calendar.

 

Cancelation Policy

Clinician Cancelling a Scheduled Shift

We know that life happens, and sometimes things out of your control arise. If you are scheduled but unable to work a shift for any reason, you should cancel the shift through the Nursa app as soon as you know you cannot make the shift.

 

 

 

Calling the facility or Nursa support does not approve your cancellation of a shift, and you will still be required to cancel the shift through the app; however, you are still encouraged to contact the facility and explain your cancellation reason.

 

 

 

Your first two (2) cancellations in a 30-day rolling period* are not penalized. However, if you accrue three (3) cancellations in a 30-day rolling period, your account will be frozen for 14 days. Please note that any additional shift you cancel during your 14-day account freeze, will extend the freeze period by an extra 14 days from the cancellation. 

 

 

 

*A rolling period refers to a continuous 30-day timeframe that we use to assess the total number of cancellations associated with your account. Whenever a cancellation occurs, we count it within this 30-day period. Each cancellation remains on record until 30 days have elapsed since it happened. Put simply, your account can only be considered 'clean' or free from consequences of cancellations once 30 days have passed since the last cancellation that led to your account being frozen.

 

 

 

Click here to learn more about Frozen Accounts.

 

Clinician No-Call No-Show of a Scheduled Shift

Nursa does not tolerate no-call no-shows (NCNS). A facility will mark you as “NCNS” if you did not work your scheduled shift and did not cancel the shift on the Nursa app in advance of its start time. 

 

 

 

If you NCNS to a shift, your account will be frozen for 14 days, during which time you cannot request shifts. This is true for your first and second NCNS.

 

 

 

If you NCNS three (3) times over the lifetime of your account, you will be permanently removed from the Nursa app and unable to request shifts.

 

 

 

Note: Nursa support is available to answer any questions you may have about the cancellation policy or frozen accounts, however, they are unable to unfreeze your account early for you. 

 

If a Facility Cancels the Shift

If the facility cancels the shift on short notice the facility is penalized. There is no penalty for the clinician and no action needs to be taken in the app. We will let you know and suggest some similar shifts that you could request to replace the canceled shift.

[Blue_owl_vintage]

I found this hope it helps 🫡

[Karin Zonneveld]

Thank you @Blue_owl_vintage

[Jenna Nurse]

Thanks! This is helpful 🙂