Technical Support

If you see a shift with a “More Info” button instead of a “Request Shift”, this means the facility is not accepting requests unless specific credentials are met. By clicking the “More Info” button you will receive more information through email on how to be able to request shifts at that facility.  

Not seeing shifts in the app? There are many reasons that you may not be seeing shifts in the app.   Facilities post their per diem shifts regularly, and depending on need, there could be limited availability in your area.  You may have added multiple filters that filtered out all available shifts around you. Check to make sure you don’t have too many filters applied, and you can see what filters by looking at the Filter Chips above the list of shifts. View this article to le

Facilities have full control over managing shift requests. There is not a set time when to expect your request to be accepted or dismissed. You will receive a notification and/or email when the shift has been scheduled or canceled.    You are welcome to remove a pending request  if it no longer fits into your schedule. If a facility accepts your request after the shift time has started and you did not remove your request, you are still expected to work that shift and report the hours c