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Commonly Asked Questions
Why is my shift request still pending?
Facilities have full control over managing shift requests. There is not a set time when to expect your request to be accepted or dismissed. You will receive a notification and/or email when the shift has been scheduled or canceled. You are encouraged to contact the facility if you have any questions regarding a pending shift request or an upcoming scheduled shift.
You are welcome to remove a pending request if it no longer fits into your schedule. If a facility accepts your request after the shift time has started and you did not remove your request, you are still expected to work that shift and report the hours correctly.
Important note: You will only get paid for the time you are in the facility working, even if it is a late call.
Why is my CNA/Caregiver Certificate still pending?
CNA licenses are state-regulated and Nursa™ verifies each license manually. This process can take 2-3 business days. To ensure your license can be verified quickly and efficiently, please ensure your license number is entered correctly.
There may be situations where your license is unable to be located in the state database. You will receive an email stating that we cannot find your license and the Nursa™ team will work with you to get it verified.
Multiple state licenses? You can upload multiple CNA licenses at once. If you are not able to please contact support at 801-695-9609 or firstname.lastname@example.org to have the team manually add the other license(s) for you.
Why can’t I see jobs/shifts in the app?
Not seeing shifts in the app? There are many reasons that you may not be seeing shifts in the app.
- Facilities post their per diem shifts regularly and depending on need there could be limited availability in your area. You can check out our Nursa™ Webpage for current job needs.
- Filters may be too specific and they aren't showing correctly. Watch this video on how to clear your filters.
- Nursa™ may not yet be working with a facility near you. If there is a facility that you would like to see on the app, refer them by filling out this form.
Tip: Turn on your location settings to get job recommendations near you!
What if a facility sends me home from a shift?
The clinician’s responsibility is to check their schedule often and know when a shift starts. They are encouraged to arrive 10-15 minutes early to find the hall/unit they will be working in, receive shift reports, and prepare for the shift.
If you are sent home upon arrival at the facility:
If a clinician arrives on time for a shift and it still shows as “Scheduled” in the Nursa™ App, but the facility chooses to send them home upon arrival, the clinician may be compensated for 50% of the shift. This ONLY happens when the shift is scheduled and if the clinician arrives ON TIME for the shift. The Nursa™ App tracks these timestamps.
There is no guarantee that a clinician will receive compensation.
If you are sent home during the shift:
If the facility chooses to send a clinician home early during a shift, the clinician will only be paid for the time they are there. If there is a situation that occurs, you would reach out to our support team on the app or call 801-695-9609.
What happens if I am exposed to COVID-19?
If exposed to COVID-19, you are encouraged to get tested as soon as possible. If you have any shifts scheduled before getting tested, you should contact the facility directly and explain the situation. They may direct you to cancel your shift in the app, in which case Nursa™ protocols will freeze your account for 14 days. However, once you have received a negative test, you should submit the results to email@example.com to review the possibility of getting your account unfrozen early. We cannot guarantee your account will be unfrozen, but it will help speed up the process.
Nursa™ refers to CDC guidelines and individual facility protocols in each situation as we all strive to prevent the spread of COVID-19.
Does Nursa™ have travel contracts?
There are no travel contracts on the Nursa™ App due to the fact we focus on local PRN healthcare shifts.
If you are interested in travel contracts, we have a sister company which we work closely with called Elite Speciality Staffing. You can reach out to Elite's recruiter below:
Does Nursa™ Require the COVID-19 Vaccine?
Nursa™ itself does not require the COVID-19 vaccine as we defer to state and facility requirements. Facilities will include this requirement in their Compliance List within the job card on the Nursa™ App. It is your responsibility to review each job card to ensure you comply.
If you have received your COVID-19 vaccine, please add it to your Nursa™ Credentials for facilities to review by following these directions.
Your chance of being hired to fill a shift decreases if a facility requires the vaccine and you don't have the vaccine credential added to your profile.
Can I work in other states if I have a compact and multi-state license?
An LPN and an RN with a compact or multi-state license can work in states outside of their initial licensed state. However, if they move to a new state and the nursing license expires, they will need to renew the license in the new permanent state. For further clarification on renewal, transfers, and other application processes for compact and non compact states please see the national websites below:
This website has a helpful map that will reference which states fall within the NLC Jurisdiction and Status:
The best practice to view nursing shifts outside of your state or area is to open a web browser and go to the Nursa website (www.nursa.com). Click Jobs and select your license type. You can then select the state that you would like to view shifts in. If you would like to request any of these shifts you should login to the website using your Nursa App login and request the shifts through a desktop portal rather than your mobile device.
If you have any issues or delays in verifying your license please contact support at 801-695-9609 or support.nursa.com.
Do I need an Arizona fingerprint clearance card?
Yes, Arizona requires a fingerprint clearance card for any employment or contract work within their state. It is the clinician’s responsibility to apply, pay for, and ultimately obtain a fingerprint clearance card. Facilities may check the status of your fingerprint clearance card through the Department of Public Safety website at any time.
Can I still request shifts if my license is expired?
No, if your healthcare license has expired, you cannot request and complete shifts until it's renewed. It is the your responsibility to contact the board of nursing in your state to complete the renewal process.
Because you are an independent contractor and not an employee for Nursa, we cannot sign off on any hours towards your license renewal. However, we may provide you with a record of your work history and pay stubs for your reference as needed. Contact our support team at 801-695-9609 or firstname.lastname@example.org.
When Do I Get Paid
Workweeks are Sunday-Saturday and you will be paid the following Friday given you have completed your shift report by Sunday at 2359 and have your wallet successfully filled out.
If you fail to complete your shift report within the appropriate time frame it may delay your direct deposit payment for that shift until it is complete and the facilities are able to verify. Facilities are given 2 business days to verify a shift report after the clinician has completed their portion.
Nursa™ paydays are always Fridays. They may reflect earlier, but they are not considered late unless it does not come through on Friday. You are encouraged to contact your banking institution prior to contacting Nursa.
If you have any questions schedule a call back from our Payments team by calling (801) 695-9609. The Payments Department is available Mon-Fri 8AM - 4PM MDT.
Where can I find information about workplace safety?
There are a few different entities who provide workplace safety training specifically for healthcare workers. You can find them here:
- Occupational Safety and Health Administration
- National Library of Medicine
- WCF: Lift Safe
- WCF: Body Mechanics for Healthcare Staff
- WCF: Healthcare: Dementia and Alzheimer's Care
- WCF: Healthcare Safety
Getting Started in the Community
Hello beautiful people! Below are some tips on how to navigate around our community.
Welcome to your one-stop destination for sharing professional advice, inspiration, news, and recommendations about working local PRN shifts. We want you to feel comfortable here so here I am (Krishna, your Community Manager 💃 ) to outline some basic steps to get started.
Join our New to Nursa group and discussion
Introduce yourselves in our Getting Started Discussion
Explore! Head over to our community programs tab and see what there is for you
💫 Find your people by joining a group
💡 Get inspired or inspire others through conversations
🎤 Have an idea or feedback for Nursa? Add it here
💪 Visit the help center to get some extra support
📅 Find out whats happening virtually and in person
Don't see what you want, send us a message, your Nursa support squad LOVES to help!
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