Clinician App Updates
We know that as clinicians, you oftentimes want to work at the same facility over and over, so we've made it easier for you to search for shifts at your favorite facilities.
The new Facility Search Feature allows you to select up to five facilities to view all of their shifts, and then you can filter from those results. When you clear the filters, your selected facilities stay so you can filter again with the same facilities.
Just click on the new magnifying glass icon on your Shifts Page, select your favorite facilities, and start requesting shifts!
PS - This removes the Facility Filter, so check out the Facility Search
You asked, and we listened. Back by popular demand is the new and improved Distance Filter!
The new Distance Filter defaults to unlimited miles, and you drag and adjust the distance to your preferred range. It’s also more accurate because it uses Location Services to pinpoint the best shifts near you.
It's only available on the mobile app (not the web app), and make sure you enable Location Services on your device to take advantage of the new Distance Filter!
We know sometimes life happens, and even with your best effort you sometime have to cancel a shift. For that reason, we've updated our Cancelation Policy.
Instead of being frozen every time you cancel a shift, you will not be penalized for up to two (2) cancelations in a rolling 30-day period.
However, if you hit three (3) cancelations in a 30-day period, then your account will be frozen for 14 days. This is a rolling 30 days, so each cancelation will fall off of your account after 30 days.
Along with this, we've also made an update to our No Call, No Show (NCNS) Policy. Facilities are counting on your to work shifts you're scheduled for, but if you absolutely cannot make it to a shift, you can cancel it in the app to give them time to begin filling the shift. But NCNS are more serious.
The new NCNS Policy is that you will still be frozen for 14 days for each NCNS, but beginning Oct. 1, 2022, if you reach three (3) NCNS on the lifetime of your account, your account will be permanently deactivated.
Read more about the policies here.
Good news! You can now provide more information about your experience and your specialities with the new Experience Form!
Instead of just adding your Specialities without any context, you can now provide the dates you worked in the Speciality and the location, as well as upload Proof of Employment and a Letter of Recommendation.
Providing more detail is a great way to help facilities know more about your skills and experience, so you can be scheduled for even more shifts!
Add to the Experience Form:
- Go to your Profile
- Scroll to Experience Form
- Tap the "+" to add new or pencil to edit
- Select the Specialities you have experience with (add as many as needed)
- Tap Purple Arrow in bottom right
- For each Speciality where you'd like to add more details, tap the smaller purple arrow next to it
- You can a start date, an end date (if applicable), Proof of Employment, and a Letter of Recommendation
- Tap the purple check mark when done
- Repeat for each specialty
- Tap the purple check mark when finished
Take your payment information into your own hands! You can now edit and update your direct deposit in the app.
Just visit your Wallet in the menu, click the pencil next to your direct deposit account number, and update the information as needed. You’ll receive a verification code via text to confirm the change.
We’re Personalizing Your Shift Search Experience!
We’re making searching for shifts even easier for you! Your Shift Feed is being updated, so you'll see jobs that will most interest you based on your request history. This is a change in our search algorithm to personalize the shifts you see first. So the more you request shifts, the more personalized your results will be.
All of this saves you time searching for shifts by applying your preference.
In your menu, you’ll also see “Jobs” change to “Shifts.” It’ll be in the same place, but look for the brand new name!
Since your Shift Feed will be personalized and prioritized, we’re also cleaning up your shift filters to optimize your experience in finding the shifts you like. You’ll see some filters have gone away, because they’ll not be integrated into the new algorithm.
Here’s what your updated Shift Filters look like:
You’ll also notice that instead of one date, you can now search by a date range to help you better plan your schedule.
This update also ensures that you’ll never see NO shifts. If your filters don’t bring back any results, we’ll show you other jobs that you may be interested in in your area.
A new way to see descriptions about a shift.
Introducing Shift Stickers! In the past, information that describes what you may encounter on a shift was listed with Specialities, such as if you’d be working with COVID patience or if it’s a Float Shift. That information is now designated by a Shift Sticker.
Shift Stickers display on job cards next to Specialities, so even though they look a little different, you’ll see them in the same place as before.
With these new Shift Stickers, there’s also a new Shift Sticker filter, so you can find shifts based on descriptions about the shift rather than a facility speciality or credential.
Easily see how you align to desired credentials for a shift.
When you view a shift that you’re interested in, you’ll see clearly laid out how your credentials align with the credentials the facility is looking for – blue check means you’ve uploaded the credentials, grayed out means it’s missing.
If you’re missing any that you can provide, you can add them right from that screen by clicking on the “+” by the credential.
Upload the most important credentials that facilities are looking for in clinicians they hire.
On your profile, you’ll see a new section called Essential Credentials. These are the credentials that facilities are looking for, so making sure that you have these on your profile will help you stand out and increase your chances of being selected for a shift.
You’ll also see State Essentials to help confirm that you have provided all proof that you can work in your state. If you work in multiple states, just tap the “+” then “I also work in another state,” so you can ensure you have everything you need for every state where you fill shifts.