FAQ

• Specific Shift and Facility Communications → In App Messaging
• General Questions and Knowledge → Help Center
• Issues with the App, Glitches, Account Problems, Payment Issues → Nursa Support

Yes, after 3 worked shifts you are eligible for instant pay. Learn more here!

If the shift is still in the requested status and your request has not bee accepted, then you may remove your request from the shift card with no consequence. Learn how

If you are scheduled for a shift and need to call out from the shift, make sure to review the Call Out and follow the steps here.

We understand that unexpected situations can arise. Our policies are designed to give you optimal scheduling flexibility. However, should you need to call out of a scheduled shift, you must do so directly in the Nursa app as soon as possible.

Early Call Out (More than 24 hours from shift start time)

• Your first four early call outs in a rolling 30-day period are penalty-free.

• Your fifth early call out in a rolling 30-day period will result in a 14-day account freeze.

• Any additional early call out during an account freeze results in a new 14 day freeze.

Late Call Out (Less than 24 hours from shift start time):

• Your first late call out in a rolling 30-day period is penalty-free.

• Your second late call out in a rolling 30-day period will result in a 14-day account freeze.

• Any additional late call out during an account freeze results in a new 14 day freeze.

Account Deactivation:

• Five late call outs in a 60-day rolling period will lead to account deactivation, resulting in permanent loss of access to the Nursa platform.

No Show (Not showing up to facility for scheduled shift)

• For first and second time you No Show to a shift, your account will be frozen for 14 days where you cannot request shifts. However, you are still expected to work any scheduled shifts.
• For three No Shows over the lifetime of your account, you will be permanently removed from the Nursa app and unable to request shifts. 

See Call Out and No Show Policies

Join our Community and our New to Nursa Group

• Show up 15 minutes early to ensure you know where to go.
• Bring a notebook and pencil or pen.
• Be willing to complete all tasks requested during the shift and are within your scope of practice.
• Remain flexible, professional, and on-task
• Provide quality care to patients and treat them with respect
• Chart following facility-specific guidelines
• Avoid Last minute cancellations

When you see the "More Info" Button, this means the facility has chosen to make it manditory to have certain credentials. Click more to learn what credentials can make you eligible to request these shifts. 

Nikki and team are always looking for new facilities that have staffing needs and our clinicians want to work at. If you have any facility connections or better facilities near you, fill out this form to be notified when shifts are coming near you!.

Nursa Direct is a business debit Mastercard and bank account powered by Branch that facilitates faster payments and improved cash flow. Nursa Direct allows you to get paid instantly for Eligible Shifts as soon as you submit your Shift Report. You can use the Nursa Direct card to pay for purchases anywhere Mastercard is accepted.**

Nope! At Nursa, we want to ensure that our clinicians have a choice in how they get paid and to ensure you can get paid as quickly as possible. Along with the option to get paid twice a week, Nursa Direct is another payment option we’re proud to offer to hardworking clinicians using the Nursa App.

Yes once you have opted into Nursa Direct, all of your Nursa payments are sent to your Nursa Direct account. If your Shift Report is eligible for instant pay, it will be paid within seconds of submitting your report. If the Shift Report is not eligible for instant pay, it will be processed within two business days of you submitting your report. Cancellation fee payments when applicable will not be paid instantly but instead will be paid to your Nursa Direct account within two business days. See our terms of service to learn more about facility cancellations.

Nursa has partnered with Branch, a financial technology company, that provides you with secure, faster access to your earnings. Branch powers the Nursa Direct app: a digital wallet where you can track your earnings, transfer money to and from other bank accounts, and manage your savings. Branch banking services are provided by Evolve Bank & Trust, Member FDIC. Branch is offering a complete banking solution to clinicians in the U.S. who are active on the Nursa app.

Branch is a financial technology company that works to provide secure, faster access to earnings through banking services provided by Evolve Bank & Trust, Member FDIC.

Nursa Direct is a business debit card and bank** account, so you can do things like make purchases at thousands of locations, transfer money to and from external accounts, and use it at over 55,000 ATMs for free for up to 8 withdrawals per month (a $2 fee will apply per transaction after 8 transactions until the next month).

No. As with any debit card, there’s no credit check. Any Nursa App user is welcome to sign up, and if eligible, once a clinician agrees to the terms and goes through ID verification, most will receive their account within minutes.

• Specific Shift and Facility Communications → In App Messaging
• General Questions and Knowledge → Anmol & Community Support Articles
• Issues with the App, Glitches, Account Problems, Payment Issues → Nursa Support

Yes, after 3 worked shifts you are eligible for instant pay. Learn more here!

When you see the "More Info" Button, this means the facility has chosen to make it manditory to have certain credentials. Click more to learn what credentials can make you eligible to request these shifts. 

If the shift is still in the requested status and your request has not bee accepted, then you may remove your request from the shift card with no consequence. Learn how

• Show up 15 minutes early to ensure you know where to go.
• Bring a notebook and pencil or pen.
• Be willing to complete all tasks requested during the shift and are within your scope of practice.
• Remain flexible, professional, and on-task
• Provide quality care to patients and treat them with respect
• Chart following facility-specific guidelines
• Avoid Last minute cancellations

We understand that unexpected situations can arise. Our policies are designed to give you optimal scheduling flexibility. However, should you need to call out of a scheduled shift, you must do so directly in the Nursa app as soon as possible.

Early Call Out (More than 24 hours from shift start time)

• Your first four early call outs in a rolling 30-day period are penalty-free.

• Your fifth early call out in a rolling 30-day period will result in a 14-day account freeze.

• Any additional early call out during an account freeze results in a new 14 day freeze.

Late Call Out (Less than 24 hours from shift start time):

• Your first late call out in a rolling 30-day period is penalty-free.

• Your second late call out in a rolling 30-day period will result in a 14-day account freeze.

• Any additional late call out during an account freeze results in a new 14 day freeze.

Account Deactivation:

• Five late call outs in a 60-day rolling period will lead to account deactivation, resulting in permanent loss of access to the Nursa platform.

No Show (Not showing up to facility for scheduled shift)

• For first and second time you No Show to a shift, your account will be frozen for 14 days where you cannot request shifts. However, you are still expected to work any scheduled shifts.
• For three No Shows over the lifetime of your account, you will be permanently removed from the Nursa app and unable to request shifts. 

See Call Out and No Show Policies

Nikki and team are always looking for new facilities that have staffing needs and our clinicians want to work at. If you have any facility connections or better facilities near you, fill out this form to be notified when shifts are coming near you!.