We understand that unexpected situations can arise. Our policies are designed to give you optimal scheduling flexibility. However, should you need to call out of a scheduled shift, you must do so directly in the Nursa app as soon as possible.
Note: Contacting the facility or Nursa Support directly will not process your call out, and may result in an account penalty.
You are welcome to reach out to Nursa Support should you need assistance canceling in the app, and you are encouraged to contact the facility and explain your call out reason.
Clinician Call Out Policy (effective August 5th, formerly Cancelation Policy)
Early Call Out (More than 24 hours from shift start time)
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Your first four early call outs in a rolling 30-day period are penalty-free.
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Your fifth early call out in a rolling 30-day period will result in a 14-day account freeze.
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Any additional early call out during an account freeze results in a new 14 day freeze.
Late Call Out (Less than 24 hours from shift start time):
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Your first late call out in a rolling 30-day period is penalty-free.
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Your second late call out in a rolling 30-day period will result in a 14-day account freeze.
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Any additional late call out during an account freeze results in a new 14 day freeze.
Account Deactivation:
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Five late call outs in a 60-day rolling period will lead to account deactivation, resulting in permanent loss of access to the Nursa platform.
*Rolling Period: A continuous 30-day timeframe used to track call outs. Each call out remains on record until 30 days have elapsed since it happened. Your call out record is only “cleared” once 30 days have passed since the most recent call out.
Click here to learn more about Frozen Accounts.
Clinician No-Show of a Scheduled Shift
No-shows are taken very seriously. A facility will mark you as “No-Show” if you did not work your scheduled shift and did not call out the shift on the Nursa app in advance of its start time.
If you No-Show to a shift, your account will be frozen for 14 days, during which time you cannot request shifts. This is true for your first and second NCNS.
If you No-Show three (3) times over the lifetime of your account, you will be permanently removed from the Nursa app and unable to request shifts.
Note: Nursa support is available to answer any questions you may have about the call out policy or frozen accounts, however, they are unable to unfreeze your account early for you.
Cancelation by Facility
If the facility cancels the shift on short notice the facility is penalized. There is no penalty for the clinician and no action needs to be taken in the app. We will let you know and suggest some similar shifts that you could request to replace the canceled shift.
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