Common Quesetions

• Specific Shift and Facility Communications → In App Messaging
• General Questions and Knowledge → Anmol & Community Support Articles
• Issues with the App, Glitches, Account Problems, Payment Issues → Nursa Support

Yes, after 3 worked shifts you are eligible for instant pay. Learn more here!

When you see the "More Info" Button, this means the facility has chosen to make it manditory to have certain credentials. Click more to learn what credentials can make you eligible to request these shifts. 

If the shift is still in the requested status and your request has not bee accepted, then you may remove your request from the shift card with no consequence. Learn how

• Show up 15 minutes early to ensure you know where to go.
• Bring a notebook and pencil or pen.
• Be willing to complete all tasks requested during the shift and are within your scope of practice.
• Remain flexible, professional, and on-task
• Provide quality care to patients and treat them with respect
• Chart following facility-specific guidelines
• Avoid Last minute cancellations

We understand that unexpected situations can arise. Our policies are designed to give you optimal scheduling flexibility. However, should you need to call out of a scheduled shift, you must do so directly in the Nursa app as soon as possible.

Early Call Out (More than 24 hours from shift start time)

• Your first four early call outs in a rolling 30-day period are penalty-free.

• Your fifth early call out in a rolling 30-day period will result in a 14-day account freeze.

• Any additional early call out during an account freeze results in a new 14 day freeze.

Late Call Out (Less than 24 hours from shift start time):

• Your first late call out in a rolling 30-day period is penalty-free.

• Your second late call out in a rolling 30-day period will result in a 14-day account freeze.

• Any additional late call out during an account freeze results in a new 14 day freeze.

Account Deactivation:

• Five late call outs in a 60-day rolling period will lead to account deactivation, resulting in permanent loss of access to the Nursa platform.

No Show (Not showing up to facility for scheduled shift)

• For first and second time you No Show to a shift, your account will be frozen for 14 days where you cannot request shifts. However, you are still expected to work any scheduled shifts.
• For three No Shows over the lifetime of your account, you will be permanently removed from the Nursa app and unable to request shifts. 

See Call Out and No Show Policies

Nikki and team are always looking for new facilities that have staffing needs and our clinicians want to work at. If you have any facility connections or better facilities near you, fill out this form to be notified when shifts are coming near you!.