Response time

[Corinne Williams]

One thing that this app is terrible for is the response time. I never know when I’ll get a response. Even when the job is posted within less than an hour of me offering to pick up. I’ve had to end up picking up with another agency that has better protocols for picking up shifts. They have people I can call and confirm with as well. On Nursa any messages I’ve sent never get responses back. So my suggestion is that Nursa provides on call numbers with people that actually pick up the phone so I can get a response back on whether a shift is available so or not. 

[Krishna Floisand]

This is great feedback Corinne! We know different facilities are more on top of communications than others, but clinicians do need to know shift availability. @Melanie Ott we can look into this communication feature and see how it can be improved. Let me throw this in our ideas forum so others can vote and add their thoughts on it too!

[MaryC]

I didn’t cancel 3 shifts. I’ve only canceled 2 so why am I frozen?

[Krishna Floisand]

Your account will only be frozen when you reach the limit of cancellations within a 30 day period, NCNS or fail to complete background checks within a given amount of time. If this is not the case or there has been an error, we will make to to rectify it. I will send you a PM to discuss your case more!