eboiowa12 Posted November 22, 2023 Share Posted November 22, 2023 Why do you not inform the Hard working Nurses that you will Freeze our Accounts if your system cancels us for a 24 hour shift. Then we have to cancel because it’s illegal to work for 24 hours? Quote Link to comment Share on other sites More sharing options...
0 Krishna Floisand Posted November 22, 2023 Share Posted November 22, 2023 Hi @eboiowa12! The freeze should only be if you are cancelling the shifts (3 within 30 days) yourself within the app or NCNS. I will communicate to our team for better information sharing regarding our cancellation policies! If the system cancelled you and it wasn't you initiating this, I would call our support center +1 833-543-5441 (or chat in / email us at support@nursa.com) and they can escalate it and make sure you weren't frozen due to a system error. Thank you! Quote Link to comment Share on other sites More sharing options...
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eboiowa12
Why do you not inform the Hard working Nurses that you will Freeze our Accounts if your system cancels us for a 24 hour shift. Then we have to cancel because it’s illegal to work for 24 hours?
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