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Freezing your Accounts


eboiowa12

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Hi @eboiowa12The freeze should only be if you are cancelling the shifts (3 within 30 days) yourself within the app or NCNS. I will communicate to our team for better information sharing regarding our cancellation policies!

 

If the system cancelled you and it wasn't you initiating this, I would call our support center 801-695-9609 (or chat in / email us at support@nursa.com) and they can escalate it and make sure you weren't frozen due to a system error. Thank you!

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