Kieran Donahue
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Posts posted by Kieran Donahue
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On 1/5/2023 at 1:37 PM, Krishna Floisand said:
Yes you are referring to this policy @Kieran Donahue: https://community.nursa.com/clinician-help/nursa-clinician-guides/#faq41
Let me follow up here with the status of this with our support team and I will reach out to you! Thank you for bringing this to our attention.
There is just a whole lot of contradictions in the policies that are never mentioned anywhere in the Nursa terms. Can't say I am happy getting $75 when the terms state I should get the maximum 50% of the shift.
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On 12/29/2022 at 11:37 PM, Kieran Donahue said:
I have never had this problem before and have no idea the exact solution. I requested an RN shift and was cancelled shortly after I was scheduled for the shift. I was in the middle of driving there so I may have missed the alert. Not sure exactly when the cancellation occurred. The message states "Facility has removed you from their shifts. You are no longer scheduled for this shift." In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting. I am not seeing any $75 payment. It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time. I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived. How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment. At a minimum I believe I am owed $75, but I did arrive at the facility. The only thing that is not clear is when they actually removed me from the shift. I am unclear since there is no time stamp. I believe what happened is they double booked the same shift and picked the cheaper LPN worker. In my opinion just playing games. I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything. Has anyone else experienced a similar issue? How did it turn out?
I called another person at support that was much more helpful. The time stamp showed I arrived at 9:03PM and they cancelled at 9:05PM 5 mins after the shift started. I was told this by the support rep. The only unfortunate thing is I believe everyone is on vacation until Tuesday. I believe I will be paid for 50% of the shift since the shift was cancelled after it started and I was indeed there.
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I have never had this problem before and have no idea the exact solution. I requested an RN shift and was cancelled shortly after I was scheduled for the shift. I was in the middle of driving there so I may have missed the alert. Not sure exactly when the cancellation occurred. The message states "Facility has removed you from their shifts. You are no longer scheduled for this shift." In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting. I am not seeing any $75 payment. It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time. I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived. How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment. At a minimum I believe I am owed $75, but I did arrive at the facility. The only thing that is not clear is when they actually removed me from the shift. I am unclear since there is no time stamp. I believe what happened is they double booked the same shift and picked the cheaper LPN worker. In my opinion just playing games. I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything. Has anyone else experienced a similar issue? How did it turn out?
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On 10/7/2022 at 7:41 AM, Krishna Floisand said:
Ooh I like this idea! Would afternoons or nights work best do you think @Kieran Donahue?
doesn't matter to me? Maybe some evening?
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I stole this from a recruiter, but we should hit some balls at Top Golf. Its centrally located and fun.
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12 hours ago, Kyrie Papenfuss said:
Wow that's wild! Also curious to know what the demands were
You can read about it. The article doesn't explain it fully, but they wanted flexibility with days off and the hospital wouldn't budge. The hospital also made a ton of money and was being super cheap.
here. https://www.healthcaredive.com/news/stanford-nurses-hospital-strike-ends-ratified-agreement/623043/
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My sister participated in a 5 day strike recently. They were offering $14,000 a week for replacement workers. They caved eventually and met their demands.
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I saw a facility I haven't seen very often or they are relatively new. Their facility photo is a photo of the Carnegie Village Retirement Village in Belton, Missouri. Carnegie Nursing Home is a far cry from that 5 star facility. If anything that made me laugh, but it is a bit deceiving.
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On 8/25/2022 at 12:55 PM, Mornique Dicey said:
Keep your eyes peeled for those last minute urgent and S.O.S postings! The weekend is approaching, that typically when they come out the most I've noticed in my area.
I wish Nursa would start recruiting these LTAC/Specialty hospitals. Some are nationwide, but the rates are pretty good on other platforms. Some names are like KPC Promise, Pam/Curahealth, AMG Specialty, Select Specialty, Inspire Speciality, Cornerstone Specialty, etc.
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On 8/15/2022 at 12:39 PM, Krishna Floisand said:
@Kieran Donahue I have copied this to the ideas discussion to track the progress of this discussion and so others can give their opinions as well. You can view it and add to the issue here!
My two week ban is finally up! Now that its up there are no shifts available. Go figure.
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4 hours ago, Krishna Floisand said:
@DDPN and @Kieran Donahue this is definitely something our team will look into. I have put it in the ideas forum here for others to vote and weigh in on!
In regards to to the message when a facility bans you, I'm not sure if its better to not see their shifts at all, get a message that accurately states that you are banned, or the current situation where it says something on a pop up message unrelated to your ban. I think it says bad request or something like that. In my personal situation a facility accidently banned me. In my opinion there should be some sort of category the facility assigns to your ban and simply not showing up for 1 shift shouldn't be a permanent ban. Maybe 30 days or something?
I tried reaching out to Nursa, but I'm not going to beg for an agency unban me for cancelling a shift that already needed to be cancelled. There has to be a better way to work through that process. I think my two week ban ends today or tomorrow. That is another thing. There is no indication of when my cancellation ban is up. I don't know if it ends with a precise 2 week timer or its just 14 days.
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On 8/21/2022 at 5:45 PM, DDPN said:
Do you know when a facility has banned you or do you just not see them on your list of open shifts anymore?
For some reason you can still attempt to click request shift and it gives you a weird pop up message that doesn't say you are banned. Sitting here enjoying my 2 week ban from Nursa for canceling a shift. Don't do that unless you are just enjoying your summer like me.
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14 minutes ago, Montana Hiltbrand said:
Heyooo! We are revising the shift report and are looking for a few friendly clinicians that can test it live and give us feedback. We just ask that you be kind and patient as we are working out the kinks. Please comment by noon on Monday if you're interested! We want our clinicians happy and think your feedback is really valuable.
Sure, sign me up
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On 8/13/2022 at 12:06 AM, Kari said:
I don't get any notifications at all. Not even when I've been scheduled. Please fix this!
same, no notifications or text messages means I often miss stuff.
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16 minutes ago, Mornique Dicey said:
I've spoke with support on a similar issue they advised me to have the facility cancel the shift. Because they can put the reason why they cancel. If you cancel any shift at any time before 24 hours or with in you'll be ban for 2 week.
I personally love that they have this policy.
I made somebody $8hr more to show up to a shift and be sent home. How does that make sense? The system triggered a premium since it was less than 8 hours until the shift started. I canceled it while chatting with support.
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Ability to cancel shifts without being banned for 2 weeks. Shifts are being snatched up so fast it shouldn't matter if you cancel a few days ahead of time.
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40 minutes ago, TAJUANA (*nickname KITTY) MUNDAY said:
If I understand right, you picked up several shifts at a new facility, all at once through the agency you're affiliated with. And when you arrived for the first shift you had scheduled, you found out that they had not only scheduled you, but that they had scheduled another HCP from a different agency? For that shift, they agreed to allow you to work the shift anyway, but the subsequent shift they sent you home AFTER you arrived, saying that they had again double booked and didn't need you? I feel your pain having once driven 38 miles to a facility only to be told the same thing! Howsoever I learned 2 lessons from it. First lesson: never book multiple shifts with a new facility at the start. Book just one to see how it works out and if there are any issues. You can always pick up more shifts later if they work out And second, we ALL have the ability to check with the facility directly prior to needing to head there, and can verify before driving all that way that they either still need us or they don't but they forgot to cancel. I do agree that facilities should face stiffer penalties for cancelling like that, especially if they become known for doing so often. Since I'm new with Nursa, I'm unfamiliar with their particular policy on this issue. However, I've worked with another agency in the past who had a facility that kept cancelling like that, and after so many times they removed the facilities remaining open shifts from their site for a period of time and admonished the facilities staffer. It's unprofessional of the facility staffer, and the agencies need to acknowledge that. Good luck with picking future shifts/facilities.
I probably have some fault here, but if the facility specifically tells you they no longer need the shift and neglect to remove it from the app then I feel like I have done all I can by calling Nursa and asking for the shift to be removed. I called twice. After the second time I took the penalty of 2 weeks no work. There are other agencies that want my efforts more.
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Large facility in my area that is ran by a religious organization recently became a customer. I decided to book multiple shifts. I showed up for the first shift and I was double booked with another agency. They decided to keep me for that shift. The second shift they told me in person that they no longer want the shift. I guess I didn't realize its totally up to them to cancel shifts. Why is that? After calling support on two different days I decided to cancel all my shifts for the week and take the 2 week ban since there was no way to fix the issue. Maybe its just me, but I hate driving across town or maybe really far and being sent home even if I am getting whatever show up pay there is. I guess some other lucky individual got $8hr more since it was flagged as last minute in the system when I canceled, but I bet they got sent home too. It makes me look foolish when we already discussed that they didn't need the shift. There are some education issues with these facilities especially if they are new.
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OKC, we need to talk.
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3 hours ago, Krishna said:
Hi @supertrucker, this definitely is an issue and we want to help get to the bottom of it. Thank you for bringing it to our attention. It does seem like we have not helped clarify your situation and I think we should be able to help solve this and get you an answer. @Cat and I will send you a DM to get some more info from you!
I was fairly certain it wasn't an action of mine that caused the issue and just wanted to get to the bottom of the problem. Thanks you for looking into it and getting me unbanned/resolving the issue.
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21 hours ago, Melanie said:
@supertrucker Hi there. Facilities don't actually trigger or choose SOS notifications -- they're automatically triggered when a shift is canceled within 24 hours of its start time and sent to clinicians within a specific radius of that facility. It sounds like you meet the qualifications for SOS shifts, but I would recommend making sure that your notifications and location services are enabled on your device as well. Further, I'll take this information and escalate it with my product team to see if there's anything we can identify and address.
If that is the case then I may be too far from the facility. I'm in rural Oklahoma and things are sometimes 60 miles away or more.
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Apparently the app has the ban button positioned where the person taking the shift could be selected instead of the one that didn't show up. Supposedly Nursa is straightening out the ban by calling the customer, but this is a serious flaw. I will not be taking any more shifts when they are urgent or past the start time until this is fixed. The risk is too great that I will get banned from another facility for just "helping out." I am making this statement based on what I am told by the representatives.
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On 7/22/2022 at 3:35 PM, Montana said:
Hey! So I think in order to have the SOS option triggered, you have to complete at least one shift and have a 70% or better reliability rating. I found the info here if that helps!
Should be good on both of those. I don't know the answer, but I don't think facilities ever use that SOS feature if its optional.
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I have SOS shifts enabled. I guess what I need is a text message over a certain dollar amount. The facilities either don't utilize the SOS feature or they don't pay enough to trigger it. I'm not sure which one activates the SOS text message. I've never gotten one.
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Its been a long time since I used Nursa
in General Questions
Posted
Facilities just aren't posting like they once were. What gives? I've noticed various facilities switching agencies/apps, but not to Nursa. Hope things get better.