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Hosted by Krishna Floisand, Community Manager Check out this week's Q&A session hosted by Krishna Floisand, Community Manager. Addressing questions and concerns from users in regard to the scope of practice for RNs and LPNs, hospital shift opportunities, drug screen requirements, payment processing, shift availability, and the use of the community platform for user interaction and support. Browse through the questions and transcript below. Have feedback on this session? Want to suggest future group coaching topics? Let us know! Questions Answered Q1: Can I pick up LPN shifts as an RN? Q2: How can I pick up hospital shifts? Q3: Why don't I get shifts when trying to pick up? Q4: Does Nursa Upload my Background Check? Q5: Can I use my patient care technician certificate certification to work as a nursing assistant? Q6: Will I get a paper check for my first check or will it be sent to my direct deposit information submitted? Q7: When and how often will I get paid for my shifts? Q8: Why can I only see certain shifts by friends see more, am I blacklisted? Q9: What is in the Community? Transcript Welcome back to this week's weekly Q&A. We got some good questions here, but before we jump into it, my name is Krishna. I work here at our Nursa HQ as our Community Manager. I manage our community platform at communitynurse.com. And I also am working to, as our community efforts are relatively new, I'm looking to kind of how we can best engage with our clinicians to learn to help each other learn like what resources are needed, how can we facilitate, you guys connect with each other and learning from each other there, especially as we grow to now more than 20 states. So getting big, and who better to share their knowledge than you guys? So I'm gonna be going through and answering a few of the questions we got here. If you have any comments or questions or further questions or if I didn't specify enough, please feel free to comment below. I'll post this replay in the community later and I'll send it out. 1️⃣ [00:01:12] Alright, so I've got a few questions here, and I'll, I'll just go ahead and get started. One question I've seen is "Why has Nursa stopped RNs from picking up LPN shifts yet it's in our scope of practice, unlike vice versa, it's rare to find RN shifts posted here in Arizona. Very rare. I wish you could revisit that policy. Whoever picks first and is given a shift takes it as long as everyone remains in their scope of practice." So this is a lot to kind of unpack here because it does vary state by state, right? Scope of practice. But generally speaking, an LPN license is gonna be, that scope of practice is within the larger RN scope of practice. This not wrong in saying this is common knowledge and in the app there's been an update because there was issues with people being able to request shifts that they weren't qualified for. So there's been further restrictions on who can request certain shifts. So like you have to request the shift that your license is uploaded for. So if you have an LPN license feel free to upload it and now you will be able to request RN and LPN shifts in there. So you're only able to request what you have a license uploaded for RN. You still may be able to see it within the app and this is a recent change that now you can't request those shifts that you're seeing there. And so if you want to work these shifts, you're definitely able to contact the facility and let them know that you're available for that shift. 2️⃣ [00:03:25] Okay, the next question I have, we actually have quite a few questions about hospital shifts. So we have more and more coming, especially across a few different states, but primarily right now in Utah and Colorado. So right now in Utah, it looks like we have PICU and pediatrics specialties in there, and in Colorado, we have ICU Med Surg ER, although I believe ICU has been filled. But some are in more need of Med Surg and ER needs in Colorado. And these are open to RNs and CNAs there. The only thing with the hospital shifts is you do need a lot of recent experience and is kind of more of an onboarding experience than for the regular long-term shift. For long-term care shifts you can just upload your license and a few credentials and you're good to go to pick up a shift, I mean that evening. Whereas when it comes to the hospital shifts, there's a little bit more, some more requirements that we do require a view and some more extensive experience there. I know someone was asking about OR circulator per diem shifts currently we do not have them right now, but we are looking to expand what we offer when it comes to hospital shifts. If you are interested in those like let us know. I can, I'll probably drop the hospital information below if you're interested in learning about those hospital shifts in Colorado or Utah right now. And Utah I believe it's just RNs and Colorado is CNAs and RNs who are able to pick up hospital shifts. Pick Up Hospital Shifts 3️⃣ [00:05:40] Another question, "Why don't I get shifts when I pick up?" I always get answers like sorry this shift was picked up by someone else or answers like that. It really comes down to the fact that we have a lot of people that really want to work on apps like this, which is great, that's great for us, that's great news. But then it comes down to we have the clinicians but the facility sometimes and in the climate right now. So we need to grow our facility base now that we have our clinician base. When it comes to facilities, a lot of times depending on the market, some of the new places haven't even heard of us. So them understanding what our product is and how it works, that is a task in of itself there. So that's when we kind of rely on some of our clinicians on the ground to kind of get our name out there to recommend us. There are also some other markets where people are trying to move away from using contractors or per diem. They're trying to hire on to be fully staffed with W2 right there. So they could be worried about getting fully staffed maybe they haven't heard of us or it can also come down to clinician quality. Maybe they have like a really poor experience with a clinician from an agency or a platform like ours and are turned off by the idea or leadership is telling them to get the agency PRN worker contractors out of their building. So we're really working hard in these communities to kind of build up a positive, you know, awareness of our brand of what we offer, you know like those last term shifts or those last-minute shifts and kind of building a good brand, you know, building up the clinician quality, building up the reliability of clinicians and also building up the reliability of the facilities, right? Making sure that they're communicating what's expected on a shift. Making sure they're posting shifts, they know how to work through the app, they know how to complete shift reports on time, and they know how to do certain things. So it's also a matter of training the staff to use the app and to use the app in the best way so that it creates a better experience for everyone, right? 4️⃣ [00:09:21] And if this is for a specific area, I'd love to know what specific areas, but "how do I put my drug screen on my profile and do you order it for us?" So yes and no, this is kind of a two-part question because I wasn't sure on the state or type of shifts. So if you're going through the process of becoming of working shifts at a hospital, so those Intermountain the Colorado hospital shifts, yes we process it and upload it. In Illinois, we do the PPN drug screen for you and upload it because we can verify it and we can upload it to your profile. So if you're doing hospital or PPN shifts, then yes, if you're going through that process we do put your screen on your drug screen on your profile and upload it for you. However, if you're in those other areas of long-term care, so not in Illinois, not hospital, we do not, there's not currently a process that we are able to upload outside drug screen to your profile because we currently don't have a third party that will run and do these drug screens. If a facility does request it, because it does happen sometimes you would have to complete it independently and be in charge of making sure that emailing it to that facility and saying like yes I do have my drug screen, I can just email it to you, here are my results. So there's a lot of things around drug screens as they're becoming a little more, they're becoming a bigger part of the conversation now so and more to come on like different kind of credentials and things like that. So this is a good question. So if you work hospital or PPN, yes we order it and put it on your profile. So if you have any questions about that, please contact our support team or your contacts there if you are working with someone from the hospital staff or someone from Chicago. 5️⃣ [00:11:55] Another question is "Can I use my patient care technician certificate certification to work as a nursing assistant?" And so this is kind of going off the LPN/RN question as well. Currently, the app does not support the PCT certifications right now there is some talk of potentially having that right now. But currently, we have RN, LPN, CNA, Caregivers in certain states, and QMAPs in certain states and I know there's also talk of med techs in a bunch of certain states being moved up from credentials to a license on the healthcare license section. So currently those are the ones that are kinda mainly in the conversation right now. We were curious we had someone who was curious if the individual who asked this question was interested in dialysis patient care technician shifts. One of our area managers has the experience and he'd like to talk about that a little bit more, especially in his area. So if you're the person who asked this question we'd love to chat a little bit more about that and learn about what your experience has been and potentially what it could be. 6️⃣ [00:13:27] Let's see, next question. Will I get a paper check for my first check or will it be sent to my direct deposit information submitted? So as long as you, so you will not get a paper check, it will be going to the direct deposit information that you set up in your wallet section. So you'll just click on that menu in the top left corner and like, and it'll go down to wallet, click into the wallet and make sure that all your direct deposit tax information is completed and make sure wallet information is up to date. I would even complete this before you even start requesting shifts just to make sure that you're getting all the information in there and you're being paid on your own time because if your wallet and information aren't in there or it's incorrect, that will definitely delay your payments. Okay, I think we have another question about payments. 7️⃣ [00:14:16] It was asking about once we work, when would we get paid? So currently right now we're, since we're still new, this is kind of a question, it's an evolving question right now. So right now we pay twice weekly and we're working towards faster payment methods. Some people may already be experiencing this with some of our Nursa Direct things but how it works right now is it really depends on when the shift reports are completed. So there's this cool that I'll throw it down to below this question, but we have like one that's a pay schedule. I know this little chart can be kind of annoying but it just helps you to know when you be getting paid depending on when your shift reports have been completed. So for example, let's say you worked a shift Saturday, okay? And then both shift reports were done by Sunday night before midnight at 2359. Nursa would process that payment on Monday and you'd get paid and it would be processed to your bank however long it takes you to get processed to your bank. So probably by Wednesday, it would get processed to your bank if, your shift reports are done before Monday at 2359. So Monday at midnight the process. So then that shifts down to now the nurse will process those payments Wednesday and then you'd get 'em to your bank Friday and the same thing is done if it's verified by Tuesday at midnight and then it will change when it goes to Wednesday. We only process payments Monday and Wednesday so you miss the Wednesday one. So it's gonna be processed the following Monday and it will get posted to your bank Wednesday. So Thursday, same thing Thursday, Friday, Saturday, same thing. As long as the shift reports were done by Saturday at midnight it would get processed that next Monday and then posted to your bank Wednesday. It's kind of confusing. I know and you know we've had a lot of different kinds of feedback on the twice versus the once weekly pay but hopefully, we can have some good faster options that are coming to you soon there and if, and see the link below if you do have any more questions on that. Okay, let's see. Yours and Facility’s Shift Reports Completed by Nursa Processes Payment Posted to Your Bank by Sunday by 23:59 Monday Wednesday Monday by 23:59 Wednesday Friday Tuesday by 23:59 Wednesday Friday Wednesday by 23:59 Monday (following) Wednesday (following) Thursday by 23:59 Monday Wednesday Friday by 23:59 Monday Wednesday Saturday by 23:59 Monday Wednesday 8️⃣ [00:16:57] Once someone's asked why can I only see certain shifts by friends see more, am I blacklisted? For this question I'd love to know more about maybe the location or the person I, it would be would have to be look into their account specifically. But it also is how the algorithm works. Maybe you've worked different shifts than your friends have worked, so maybe they're not, they're not able, you guys, the algorithm's just feeding you different kinds of shifts too. Maybe it's, depending on where you're at, there's a lot of factors that the algorithm takes into account that may change, right? What's shown to you versus not. You can also do try the shift share button option. If you go to the shift and scroll down, there's like the shift share option and seeing if you're able to pull it up. I mean because there is the possibility that they can remove, they can block the clinician from seeing shifts from their facility. So if you feel like this is the case potentially, but it usually is only happening in super dire cases. And then also you know, unfortunately is the importance of having a good experience or leaving of being a good experience. Having a good experience at a facility. So that would be the only really way that they would you, they would not be able to see that shift is if they did remove you from being able to see shifts from their facility or request or remove that. But that's really more a case by case basis there. If you're concerned about that, like please call in and we can maybe give you some more information there. 9️⃣ [00:19:11] Alright, let's check if there are any more questions. I think we've covered most of them for this week. But I really wanted to take a moment to walk you through our community platform and show you what's inside, what it's all about, and how we plan to use it moving forward. So, let's see if I can share my screen here. There we go! Now you should be able to see the community platform. It's a pretty neat place. You can do quite a few things here. If you're part of the community, don't hesitate to ask questions, interact with your fellow clinicians, and make connections. I'll be here every week to respond to your queries. You can also explore different topics, search for specific ones, and find community members to connect with. Feel free to send messages to other members if you want to discuss shifts or have questions about the app. This community is all about bringing you together, helping you learn from each other, and growing together. There are loads of topics with valuable information, and I'll be diving in more and more to engage with you all. We're planning some exciting things for the community as it continues to evolve, so stay tuned! If you have more questions or if there's anything specific you'd like to know, just drop it here, and I'll do my best to provide you with the answers you need. Portland Facebook Group (expanding to Pacific Northwest Clinicians) Illinois Facebook Group Interested in helping create your own local group? Interest Form

How can we ensure that there will be enough nurses to meet healthcare demands by 2030? Are there new emerging solutions that seem promising? What solutions are you interested in? Drop your comment 👇

Watch last weeks video Hosted by Krishna Floisand, Community Manager Check out this week's Q&A session, addressing questions and concerns from users, mainly related to accessing healthcare shifts and expanding their service to various regions while encouraging user referrals to facilitate growth. Browse through the questions and transcript below. Have feedback on this session? Want to suggest future group coaching topics? Let us know! Questions Answered Q1: It's not easy to search when you only put in city and state Q2: Thank you so much for creating this Nursa app. I did not see a lot of facilities in the Seattle area please if it possible we need to work in this area. Q3: I’m still having a hard time using the app I’m not sure how to find shifts in my region/city? Q4: Can I get help with logging in to complete my background check? Q5: Are there plans to expand the NJ facility portfolio? Q6: Is pay changing? Q7: Do you have a headquarters here in Tucson? If so, where is it located and what's the phone number? Q8: Facilities in San Antonio? Transcript Krishna: Hello, everyone! Good morning or afternoon, and happy Friday. I apologize if I sound a bit under the weather, so please bear with any coughs or sneezes. I'll start by introducing myself briefly and then address some of the questions we received this week. We'll also send out a recording later to cover any unanswered questions. Feel free to ask follow-up questions in the community, and we'll provide the link. My name is Krishna, and I oversee this community site. I've been with Nursa for about a year and a half. We're a relatively young company, just over three years old. Our primary goal is to ensure patients receive the care they need. We all have loved ones who may require medical attention, and we want to ensure they receive quality care, even when life throws curveballs. So, Nursa operates as a technology-driven marketplace, somewhat like Uber or Match.com, to quickly match healthcare professionals with open shifts. Enough about us for now. Let's dive into the questions. If I don't fully address your question, feel free to comment below, and we'll provide more information. I appreciate these questions as we're still growing and establishing our presence. Growing in the healthcare industry can be slow, especially when competing with well-established companies. We understand the need for more shifts, and we're here to help. Our aim is aligned with yours—to connect healthcare professionals with the shifts they desire. Now, let's move on to specific questions. 1️⃣ Someone raised a concern about the ease of searching for shifts using only city and state filters. We understand this concern and are actively working on improving the search experience. Our algorithm often recommends jobs based on your previous preferences, which may not be very helpful if you're new to the platform. I recommend starting with minimal filters and adding more as you become more familiar with what you want. Additionally, we've introduced the ability to save your filters for future use, making it easier to find shifts that match your preferences. If you encounter issues with the types of shifts displayed or have ideas for additional search options, please share your suggestions. We're eager to enhance the search functionality. 2️⃣ Someone mentioned a lack of facilities in the Seattle area. We're aware of this and are actively expanding our presence in various regions. Mark is leading efforts in your area, and we're working diligently to onboard more facilities. If you have connections or insights into specific facilities, please use our referral form to recommend them. The more facilities we have, the better we can serve you. Referral Form 3️⃣ If you're having trouble using the app or finding shifts in your region, don't hesitate to reach out to us. We want to ensure that everyone gets the shifts they need for their PRN work. Your location and the demand for healthcare professionals can vary, so it's crucial to communicate any issues so we can address them. 4️⃣ Regarding background checks, our process typically initiates when you request your first shift. If you're eager to get started, but there are no shifts available yet, reach out to us. Depending on your location, we may be able to assist in starting the background check process without requesting a shift. 5️⃣ Expanding in New Jersey is indeed in our plans. We're a relatively new presence in some regions, so it takes time to establish ourselves. Your referrals and recommendations for facilities are invaluable in helping us expand. If you know of facilities or have contacts in your area, please use our referral form to introduce them to us. Referral Form 6️⃣ We understand your concern about pay rates. Competitive compensation is essential, and we aim to provide competitive pay in most markets. If you feel pay rates are decreasing, we'd like to know more about where this is happening so we can address it. Pay rates can vary based on location and facility contracts, but we strive to ensure that you're fairly compensated. Give Feedback 7️⃣ Regarding headquarters, we currently have our main office in Utah. While we're expanding across the nation, we don't have additional headquarters in other locations. You can reach our support team through our usual contact channels for assistance. If you have specific needs or requests for in-person meetings, please let us know, and we'll do our best to accommodate. Contact Support 8️⃣ We are constantly working on expanding our facility network, including in San Antonio. The process can be slow, especially when dealing with large corporate facilities. If you have suggestions or connections to facilities in your area, please use the referral form to provide us with valuable insights and recommendations. Referral Form Thank you for your questions, and if you have more, please feel free to ask. Have a wonderful weekend, everyone! We'll be here to assist you. Goodbye!

A common question is asking about badges as a PRN or an "agency" caregiver. As Nursa is a 1099 staffing platform, we currently are not offering badges to clinicians. In full transparency, there can be some red tape around not providing a uniform for clinicians contracted through Nursa, BUT we do have a fellow clinician Faith Harvey who has an Etsy store and makes customized badges. Go check her store out! You can also read her story here: https://nursa.com/blog/spotlight-on-faith-harvey

Have you gone official with your gig-work? Do you use LLC's/Corporations as a PRN caregiver? Let us know your experience below!

What is Getting Started Fridays? Every Friday we will highlight a Nursa feature and it will include a description, relevant support pages, videos, blogs, and related community content. The goal of this weekly series is to help users find resources related to the topic. Important note: for urgent questions please contact our Support Team. Getting Started Fridays | June 30, 2023 Before you are able to view shifts, you will need to enter a valid license. RN and LPN/LVN license will be auto-verified by Nursys.com and CNA license are state regulated. This means, that depending on your state, they could be verified automatically or take 3-4 business days. Nursa current has shifts for CNA, RN, LPN/LVN! Also locally Nursa accepts Certified Caregivers in AZ and QMAP in Colorado. Got that license uploaded now? You are able to start those requests! Make sure to fill up your profile with more credentials. More tips coming next week 👋 If you are looking for other license types or types of shifts, let us know below! More on uploading your license:

Drop a little about yourself! Name, state, why you love nursing, favorite hobby, favorite dad joke, etc!

Come join our virtual Q&A to learn all things related to Denver hospital shifts happening now!

Let us know the best day and time to join us live to meet other PRN professionals and ask questions 🙂

Nurses week May 6 - 12 at Orange Theory! We've partnered with a local Orange Theory franchise owner to get Nursa clinicians (any nursing license) a FREE week of fitness! Book online and show your license/badge at the door. Participating locations: Cottonwood Heights Draper Holladay Herriman Sandy South Jordan Wanna come? Which one are you going to? Meet some Nursa reps at your workout next week!

Don't forget we are having our live Q&A tomorrow at 12pm. Join us on zoom: https://nursa.zoom.us/j/86983051272?pwd=cXQ0TCtxcHhrZWpCV3YzT0UzZnJ3UT09!

How about we have a site were people can order some Nursa swag items? (Shirts, hats, pens etc.)😎

Like this post and we will send you a little something to celebrate 😉

Let us know what you would like to see more of in the new year! If it's not on the list, comment below!

In our "What do you want to see more of on the Nursa Community in 2023?" Poll you wanted to see more app features and new release knowledge. Let's dig more into it! Select what you are wanting to see and/or explain below what you'd like to see from our newest features?

Heyo Tampa and Lakeland! We have big plans for Florida and are planning on coming to the Tampa/Lakeland area first! We want to answer any questions you have and get to know you. We will use this topic to invite you to ask questions and see if we can meet some of you as we head over there!

Working on an event for early-mid February! We want this to be a 100% community event, where we can come and socialize and relax. Even if just for a little. P.s. (I am sorry for those outside of UT, I am 8 months pregnant and wish I could have an event everywhere but apparently traveling is frowned upon this late 😅) There are a few ideas, but we want you to have a voice. Complete the poll below asap so we can see what we can do! 🙂

Comment below if there's a topic you want to hear about not listed as an option!

It's beginning to look a lot like... December! Happy December to you all! As this month begins, we want to take a moment to say "hello" to all the new members that have joined us recently! (we tagged the newcomers this week below!) New and "old" members, please introduce yourself and answer this question: What is your favorite winter activity? Excited to meet you! @Andy @Cslamb @Sephora Abui @Serenity @Eboni Morgan @Amanda Omonubi @Kaia @Clzepeda94 @Krystal Luna @Theresa Lopez @Diane H. @Rachel Frye @Meaghan @Kelley Pacelli @Megan @Courtney Titone @Florence CHIMUANYA Adenaik @Ash @Tigi @Toshianna @Stacia Simmons @Latonia @Lena B Freeman @Ryan @Areonna Wilson @Shauna Lee @Stefanie B @Shameka Dixon @Rayvn W. @Crystal G @Syd @Gwen @Jalaya @Tye @Nurse Ronnie @Eunice Loitamon @Viky @Devanee M @Justin Pour @Ivanna Ruvera @Joy Plunkett @Laggie

We have had this question asked by multiple nurses and want to throw it to the group. When you are working at a facility and feel it is unsafe (for any reason) and are concerned about your license, what do you do?

Let us know how long you have been working in healthcare and per diem! We have so much experience from all our users 🙂

Hi Everyone! First of all, thank you so much for joining this community! We really want to make this a space that is meaningful for everyone. On that note - we really want to know what resources the Nursa Team can provide and things we can do that is truly helpful to you. What topics, what articles, what workshops are the most interesting and needed? Anything goes here!

Hi, we've been hearing a lot of per diem clinicians want to know about Continuing Education Units or CEU's/CE's and how to navigate them. Here at Nursa we care about you and want to cater our efforts to be hitting what YOU as one of our clinicians want and need What are the main concerns and questions that you would like to know more about so we can help!