We know sometimes life happens, and even with your best effort you sometime have to cancel a shift. For that reason, we've updated our Cancelation Policy.
Instead of being frozen every time you cancel a shift, you will not be penalized for up to two (2) cancelations in a rolling 30-day period.
However, if you hit three (3) cancelations in a 30-day period, then your account will be frozen for 14 days. This is a rolling 30 days, so each cancelation will fall off of your account after 30 days.
Along with this, we've also made an update to our No Call, No Show (NCNS) Policy. Facilities are counting on your to work shifts you're scheduled for, but if you absolutely cannot make it to a shift, you can cancel it in the app to give them time to begin filling the shift. But NCNS are more serious.
The new NCNS Policy is that you will still be frozen for 14 days for each NCNS, but beginning Oct. 1, 2022, if you reach three (3) NCNS on the lifetime of your account, your account will be permanently deactivated.
Read more about the policies here.