Facilities locking you?

[Jessie]

Has anyone else experienced facilities calling you out due to having floor staff wanting to pick up, but refusing to cancel the shift on their end? I have recently learned that if a facility cancels a shift within 48hours of the start time of the shift beginning, they still have to pay the payout for posting the shift; if we as workers cancel, we are locked for 2 weeks. Recently I have had 3 shifts by 2 facilities contact me the night before & 2hrs before the shift started, or sent me home, but refuse to cancel the shift on their end, thus locking me till the end of the shift time and preventing me to pick up due to being scheduled already. One facility threatened to just report that I did a "No call, No Show" when I said I would cancel on my end with a comment. The facility that did me dirty 2x has blocked me from picking up there anymore, not that I would want to.

Shout out Nursa! They has been very understanding and haven't locked me due to thorough communication with them. 

Am I the only one?

[Krishna Floisand]

Thank you for sharing @Jessie! This is very unfortunate, we definitely don't want facilities to be misusing clinicians through the app. I'll send you a private message to get some more details and investigate. 

[MarkC]

Just had this happen to me today. I got to a shift and was told I was cancelled. No notification from the app or email. Everything still normal the last time I checked at 3pm. I arrive a little before 6pm at the facility.

[Krishna Floisand]

@Bsnowe2014, @Wenona, and @MarkC these are all unfortunate instances. I want to get more details on these as we are updating our policies. I will reach out to you all also to get more details on the shifts and facilities where you experience this!

[Krishna Floisand]

Hi @Elizabeth Temean ! We have many departments contributing to our App Policies with backgrounds in legal, healthcare, compliance, and technology.

 

In regards to your issues, what issues would these be? I would love to address each of them to see if we can work towards a resolution. Feel free to post them here or send me a private DM. We apologize that your experience with our support team was anything less than stellar. I would love to pass on the feedback and identify areas of growth for everyone. 

 

Thank you for your patience on this issue and for calling us out. We are grateful for all the work you do for patients and how much you care about advocating for others!

[Alysia]

Nursa also needs to hold the facility accountable for them listing correct job description. I went to work for a longterm care facility and wanted me to take care of 60 patients for a 6pm/6am shift. They had two nurses during day no change in acuity or patient needs and got blocked for two weeks for refusing assignment. If it had said in description box care for up to 70 patients I wouldn’t have even applied. 

[Krishna Floisand]

Thanks for bringing this to our attention @Alysia! I'll send you a dm to get some more info on this.