Jump to content
  • 0

Shift Cancellation by facility


Kieran  Donahue
 Share

Question

I have never had this problem before and have no idea the exact solution.  I requested an RN shift and was cancelled shortly after I was scheduled for the shift.  I was in the middle of driving there so I may have missed the alert.  Not sure exactly when the cancellation occurred.  The message states "Facility has removed you from their shifts.  You are no longer scheduled for this shift."  In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting.  I am not seeing any $75 payment.  It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time.  I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived.  How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment.  At a minimum I believe I am owed $75, but I did arrive at the facility.  The only thing that is not clear is when they actually removed me from the shift.  I am unclear since there is no time stamp.  I believe what happened is they double booked the same shift and picked the cheaper LPN worker.  In my opinion just playing games.   I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything.   Has anyone else experienced a similar issue?  How did it turn out?

Edited by Kieran Donahue
Link to comment
Share on other sites

  • Answers 5
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

5 answers to this question

Recommended Posts

  • 0
On 12/29/2022 at 11:37 PM, Kieran Donahue said:

I have never had this problem before and have no idea the exact solution.  I requested an RN shift and was cancelled shortly after I was scheduled for the shift.  I was in the middle of driving there so I may have missed the alert.  Not sure exactly when the cancellation occurred.  The message states "Facility has removed you from their shifts.  You are no longer scheduled for this shift."  In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting.  I am not seeing any $75 payment.  It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time.  I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived.  How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment.  At a minimum I believe I am owed $75, but I did arrive at the facility.  The only thing that is not clear is when they actually removed me from the shift.  I am unclear since there is no time stamp.  I believe what happened is they double booked the same shift and picked the cheaper LPN worker.  In my opinion just playing games.   I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything.   Has anyone else experienced a similar issue?  How did it turn out?

I called another person at support that was much more helpful.  The time stamp showed I arrived at 9:03PM and they cancelled at 9:05PM 5 mins after the shift started.  I was told this by the support rep.  The only unfortunate thing is I believe everyone is on vacation until Tuesday.  I believe I will be paid for 50% of the shift since the shift was cancelled after it started and I was indeed there.

  • Like 2
Link to comment
Share on other sites

  • 0
On 1/5/2023 at 1:37 PM, Krishna Floisand said:

Yes you are referring to this policy @Kieran Donahuehttps://community.nursa.com/clinician-help/nursa-clinician-guides/#faq41

 

Let me follow up here with the status of this with our support team and I will reach out to you! Thank you for bringing this to our attention. 

There is just a whole lot of contradictions in the policies that are never mentioned anywhere in the Nursa terms.  Can't say I am happy getting $75 when the terms state I should get the maximum 50% of the shift.  

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...