I have never had this problem before and have no idea the exact solution. I requested an RN shift and was cancelled shortly after I was scheduled for the shift. I was in the middle of driving there so I may have missed the alert. Not sure exactly when the cancellation occurred. The message states "Facility has removed you from their shifts. You are no longer scheduled for this shift." In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting. I am not seeing any $75 payment. It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time. I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived. How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment. At a minimum I believe I am owed $75, but I did arrive at the facility. The only thing that is not clear is when they actually removed me from the shift. I am unclear since there is no time stamp. I believe what happened is they double booked the same shift and picked the cheaper LPN worker. In my opinion just playing games. I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything. Has anyone else experienced a similar issue? How did it turn out?
Question
Kieran Donahue
I have never had this problem before and have no idea the exact solution. I requested an RN shift and was cancelled shortly after I was scheduled for the shift. I was in the middle of driving there so I may have missed the alert. Not sure exactly when the cancellation occurred. The message states "Facility has removed you from their shifts. You are no longer scheduled for this shift." In the Nursa terms it states a facility has to pay $75 if they simply cancel you before the shift starts and within 12 hours of the shift starting. I am not seeing any $75 payment. It also states in the terms that they must pay you 50% of the remainder of the shift if you are cancelled after the start time. I cannot see a time stamp, but I was able to tap "I'm Here" in the app on the shift, but found out that I was cancelled possibly after I arrived. How do I make sure I am receiving payment for this cancellation and getting the proper cancellation payment. At a minimum I believe I am owed $75, but I did arrive at the facility. The only thing that is not clear is when they actually removed me from the shift. I am unclear since there is no time stamp. I believe what happened is they double booked the same shift and picked the cheaper LPN worker. In my opinion just playing games. I called support and reported it, but I feel like support ignored the issue and gave me no assurance that I would receive anything. Has anyone else experienced a similar issue? How did it turn out?
Edited by Kieran DonahueLink to comment
Share on other sites
Top Posters For This Question
3
2
1
1
Popular Days
Jan 2
2
Jan 9
2
Mar 14
2
Dec 30
1
Top Posters For This Question
Kieran Donahue 3 posts
Krishna Floisand 2 posts
Mornique Dicey 1 post
Adele Ramona Patane 1 post
Popular Days
Jan 2 2023
2 posts
Jan 9 2023
2 posts
Mar 14 2023
2 posts
Dec 30 2022
1 post
Popular Posts
Kieran Donahue
I called another person at support that was much more helpful. The time stamp showed I arrived at 9:03PM and they cancelled at 9:05PM 5 mins after the shift started. I was told this by the support r
Krishna Floisand
I'm sorry to hear this @Kieran Donahue and confusion on the cancelation policies. I can look into why our payments team made this decision and send you a private DM.
10 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.