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  • Clinician FAQ


    1. Why is My Shift Request Still Pending?

      Facilities have full control over managing shift requests. There is not a set time when to expect your request to be accepted or dismissed. You will receive a notification and/or email when the shift has been scheduled or canceled. You are encouraged to contact the facility if you have any questions regarding a pending shift request or an upcoming scheduled shift. 

       

      You are welcome to remove a pending request  if it no longer fits into your schedule. If a facility accepts your request after the shift time has started and you did not remove your request, you are still expected to work that shift and report the hours correctly.

       

      Note: You will only get paid for the time you are in the facility working, even if it is a late call.

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    2. Why is My License/Certificate Still Pending?

      CNA

      Your CNA license may be pending for a few reasons.

       

      One may be that the information entered into our Nursa system was incorrect. Please verify that you have entered your license information exactly as it appears on your license.

       

      Another reason could be that your license wasn’t able to be located in the state database. In this case, you will receive an email from Nursa letting you know, but you must contact the state licensing board that issued your license to resolve the issue. Once resolved, you can re-enter your license information on the Nursa App or reach out to Customer Support at 801-695-9609.

       

      A final reason may be that the review process isn’t complete yet. CNA licenses are state regulated, and our review process can take a few days to complete. To ensure your license can be verified quickly and efficiently, please ensure your licenses information is entered correctly into the app.

       

      You can upload as many state CNA licenses as you have, but remember that you cannot work in a state where you are not licensed. State waivers are not currently valid or accepted. If you have any problems uploading multiple licenses, don’t hesitate to contact Customer Support at 801-695-9609.

      Certified Caregiver

      Please note that Nursa only accepts Certified Caregivers in the state of Arizona at this time. Verification of your Arizona CCG certificate may take 3 to 5 business days.

       

      If you received your CCG prior to 2013, you are encouraged to contact the NCIA Board , check the list of accredited schools, re-certify to the current year, or take a refresher course.

       

      Learn more about Arizona Certified Caregivers here.

      LPN/RN

      Nursing licenses are automatically verified through Nursys.com. If there was an error in the Nursys verification process, you should have received an error message in the app.

       

      To avoid any issue in verification, please make sure that what you’ve entered matches exactly what’s on your nursing license. If you received a message that your license is invalid, your license was unable to be verified through Nursys or the state licensing board. In this case, you would need to contact those entities to resolve any issue.

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    3. Why Can’t I See Shifts in the App?

      Not seeing shifts in the app? There are many reasons that you may not be seeing shifts in the app.

       

      1. image.pngFacilities post their per diem shifts regularly, and depending on need, there could be limited availability in your area. You can check out our Nursa Webpage for current shifts.
      2. You may have added multiple filters that filtered out all available shifts around you. You can reset all your filters by tapping Clear in the Shift Filters.
      3. Nursa may not yet be working with a facility near you. If there is a facility that you would like to see on the app, refer them by filling out this form.

       

      Tip: Turn on your location services to get shift recommendations near you!

      Link to Question
    4. What if a Facility Sends me Home from a Shift?

      The clinician’s responsibility is to check their schedule often and know when a shift starts. They are encouraged to arrive 10-15 minutes early to find the hall/unit they will be working in, receive shift reports, and prepare for the shift.

       

      If you are sent home upon arrival at the facility:

      If you arrive on time for a shift and it still shows as “Scheduled” in the Nursa App, but the facility chooses to send you home upon arrival, you may be compensated for 50% of the shift. This ONLY happens when the shift is scheduled and if the clinician arrives ON TIME for the shift. The Nursa App tracks these timestamps.

       

      There is no guarantee that a clinician will receive compensation.

       

      If you are sent home during the shift:

      If the facility chooses to send you home early during a shift, you will only be paid for the time that you are there. If a situation occurs and you need help or guidance, reach out to our support team on the app or call 801-695-9609.

      Link to Question
    5. What Happens if I Am Exposed to COVID-19?

      If you are exposed to COVID-19 outside of work you are encouraged to get a COVID test as soon as possible. If you have any shifts scheduled before you are able to get tested, you should contact the facility directly and explain the situation. They may direct you to cancel your shift in the app, in which case Nursa protocols will freeze your account for 14 days. However, once you have received a negative test, you should submit the results to support@nursa.com for review and possibly getting your account unfrozen early. This is not a guarantee of your account being unfrozen, but it can help to process!

       

      Nursa refers to CDC guidelines and individual facility protocols in each situation as we all strive to prevent the spread of COVID-19. Please refer to the CDC’s article for healthcare workers on potential COVID-19 exposure.

      Link to Question
    6. Does Nursa Have Travel Contracts?

      There are no travel contracts on the Nursa App because we focus on local PRN and per diem healthcare shifts.

       

      If you are interested in travel contracts, we have a sister company whom we work closely with called Elite Speciality Staffing. You can reach out to Elite's recruiter:

       

      Amanda Burnett
      amanda@elitespecialtystaffing.com
      +1 (208) 202-5665

      Link to Question
    7. Does Nursa Require the COVID-19 Vaccine?

      Nursa defers to CDC guidelines for COVID-19 protocol and vaccines for healthcare workers. When reviewing a Nursa shift request, facilities will be able to see if you have provided proof of a COVID-19 vaccine. 

       

      While Nursa itself does not require that you have the Covid-19 vaccine, there are many states and facilities that do. Facilities will include this requirement in their Screening List, and it is your responsibility to thoroughly read shift details to ensure you are in compliance. 

       

      If you have received your COVID-19 vaccine, please add it into your Nursa profile for facilities to review.

       

      If you do not have the vaccine in your profile and you try requesting a shift at a facility that does require it, your chances of being hired are decreased.

       

      Covid Vaccine Exemption

      You may upload a vaccine exemption to your Nursa profile under "Other Credentials" (not under the "COVID - 19 Vaccine Card" Essential Credential). Facilities may or may not accept the exemption as per their own facility policies. 

       

      Nursa does not provide a vaccine exemption form in any state, rather we encourage you to contact your state health department for more information.

       

      For more information on COVID-19 vaccines for healthcare professionals, you can review the Federal Register document “Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination.”

      Link to Question
    8. Can I Work in Other States if I Have a Compact and Multi-State License?

      As an LPN and an RN with a compact or multi-state license, you can work in states outside of your initial licensed state as long as that state is part of the Nursa Licensure Compact (NLC).

       

      However, if you move to a new state and your nursing license expires, you will need to renew the license in your new permanent state. For further clarification on renewal, transfers, and other application processes for compact and non-compact states, please visit the national NLC website.

       

      The NLC provides a helpful map that shows which states fall within the NLC Jurisdiction and Status.

      Link to Question
    9. Do I Need an Arizona Fingerprint Clearance Card?

      Yes. Arizona requires a fingerprint clearance card to work within the state. In Arizona, the fingerprint is just as essential as your license, and you cannot have a license without also having the fingerprint card, even if working with a compact license from another state.

       

      It is your responsibility to apply, pay for, and ultimately obtain a fingerprint clearance card. Facilities may check the status of your fingerprint clearance card through the Department of Public Safety website at any time.

       

      Please refer to this state website for any and all FAQs regarding this process including how to apply and any additional information required by the state of Arizona.
       

       

      Link to Question
    10. Can I Still Request Shifts If My License is Expired?

      No. If your healthcare license/certificate has expired, you cannot request and complete shifts until it's renewed. Please contact your state licensing or certification entity for more information on renewals. 

       

      Because you are an independent contractor and not an employee for Nursa, we cannot sign off on any hours towards your license renewal. However, we can provide you with a record of your work and payment history for the shifts you’ve completed at facilities. Contact our support team at 801-695-9609 or support@nursa.com.

      Link to Question
    11. When Do I Get Paid?

      Nursa pays out twice a week for shift reports completed within the payment timeframe (see payment schedule below). We'll process payments on Mondays and Wednesdays, and you'll receive your deposit in your bank account within two days.

       

      • Shift reports must be completed by Sunday night at 23:59 by both clinician and facility in order to get paid with the Monday batch, receiving your payment by Wednesday. 
      • Shift reports must be completed by Tuesday night at 23:59 by both clinician and facility in order to get paid with the Wednesday batch, receiving your payment by Friday.

       

      Note: Facilities have two full business days to complete their shift report after a clinician completes their shift report. If the facility has not confirmed the shift report within that time frame, it will automatically be verified to ensure that clinicians are paid in a timely manner.

      Pay Schedule

      Yours and Facility’s Shift Reports Completed by Nursa Processes Payment on Posted to Your Bank by (depending on bank)
      Sunday by 23:59 Monday Wednesday
      Monday by 23:59 Wednesday Friday
      Tuesday by 23:59 Wednesday Friday
      Wednesday by 23:59 Monday (following) Wednesday (following)
      Thursday by 23:59 Monday  Wednesday 
      Friday by 23:59 Monday  Wednesday 
      Saturday by 23:59 Monday  Wednesday 
      Link to Question
    12. Where Can I Find General Information About Workplace Safety?

      Scheduling facilities may have other workplace safety training. Please make sure you understand the workplace safety requirements at any facility where you are working.

       

      There are a few different entities who provide workplace safety training specifically for healthcare workers. You can find general information here:

       

      *Nursa does not require any workplace safety training. Please inquire with each facility where you work.*

      Link to Question
    13. How Do Background Checks Work with Nursa?

      You can learn more about the background check process in our Clinician Background Checks article.

       

      Does Nursa Require a Background Check?

      Yes, all clinicians will have a background check done at the federal/national/state/county level. Some states may also require an additional state-level registry or other background check.

       

      Do I Have to Pay for the Background Check?

      Nope! You’ll never have to pay for a background check with Nursa. We cover every clinician’s federal/national/state/county level check, as well as any additional checks required by specific states.

       

      Do I Have to Request a Background Check?

      You don't have to request anything! The background check process automatically begins on our end when you request your first shift, so don't wait to start requesting!
       

      However, please ensure that you have uploaded your Drivers License or State ID to the app as well as completed your Wallet before requesting your first shift. That information is necessary for the background check.

       

      How Long Do Background Checks Take?

      The processing time for background checks is 5 to 7 days for both federal and state. However keep in mind that the 5 to 7 day timeframe for federal checks only begins after you have provided all of the necessary information to First Advantage. They will reach out to you by email separately, so keep an eye on your email!

       

      Please note that if it has not been at least 5 days since you requested your first shift to begin the background check, please give us a little more time before contacting support about it. We're on it!

      Link to Question
    14. Should I Work a Shift for a Facility if It’s Not Scheduled in the Nursa App?

      Nursa is not responsible for any shift worked at a facility if the shift is not posted and scheduled through the Nursa App. If a facility asks a clinician to work a shift and says they will put it in the app later, this is against Nursa policy. Facilities cannot retroactively post shifts in the App.

       

      If you are asked to work a shift that is not in the Nursa App, please ask the facility to post the shift and share it with you so that you can request it and have it officially scheduled as a Nursa shift. 

       

      If not, Nursa will not pay any shift that was not scheduled through the App. If a clinician agrees to work a shift that is not in the Nursa App, the facility will be responsible for paying the clinician as a 1099 employee directly out of their own payroll.

      Link to Question
    15. Does Picking Up Shifts with Nursa Impact my Credit Score?

      No. Nursa does not request any credit score or credit report information in relation to your background check. Nursa's background checks (which are ran through a third party) are considered “soft” inquiries, which do not affect your credit score calculation.

       

      Link to Question
    16. How Do I Contact a Facility with Questions?

      If you have questions about the shift or anything else you would like to ask a Facility, you can contact them by phone or by in-app chat.

       

      1. image.gifFrom your Schedule, tap on More Details on the Shift Card

      2. To contact a Facility through chat, tap on the Chat Icon by the Scheduler’s name

      3. To contact by phone, tap on the facility’s picture or the Facility Name to bring up the Facility’s profile with their phone number

        • Note: tapping on the address will bring up your Map options, so make sure you’re tapping on the name or the picture

        • From your mobile app, tap on the phone icon to call the facility

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  • ☎️  Contact us

    Having trouble? Reach out to support@nursa.com or call 801-695-9609 and our Support Team will help.

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