How Do I Contact a Facility with Questions?

If you have questions about an upcoming shift or anything else you would like to ask a Facility, you can contact them by phone or by in-app chat. 

Contact a Facility About an Upcoming Scheduled Shift

1. Tap Menu

2. Tap Schedule

3. Tap Change view then Coming Up

4. Find and tap on the date of your upcoming shift

   • Note: After adjusting your filters, you’ll see a red dot on dates that have upcoming scheduled shifts

5. Tap on the Shift Card

6. To contact a Facility through chat, tap on the Chat Icon by the Scheduler’s name

7. To contact by phone, tap on the facility’s picture or the facility name to bring up the facility’s profile

   • Note: Fapping on the address will bring up your Map, so make sure you’re tapping on the name or the picture

8. On your mobile app, tap on the phone icon to call the facility

   • Note: From the Apple desktop app, the phone icon will pull up Facetime