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  • FAQs - Licenses & Credentials

    1. Can I Still Request Shifts If My License is Expired?

      No. If your healthcare license/certificate has expired, you cannot request shifts in the Nursa app until it's renewed. Please contact your state licensing or certification entity for more information on renewals. 


      Because you are an independent contractor and not an employee for Nursa, we cannot sign off on any hours towards your license renewal. However, we can provide you with a record  of the shifts that you performed at facilities and payment history. Contact our support team at 801-695-9609 or support@nursa.com.

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    2. Can I Work in Other States if I Have a Compact and Multi-State License?

      As an LPN and an RN with a compact or multi-state license, you can work in states outside of your initial licensed state as long as that state is part of the Nursa Licensure Compact (NLC).


      However, if you move to a new state and your nursing license expires, you will need to renew the license in your new permanent state. For further clarification on renewal, transfers, and other application processes for compact and non-compact states, please visit the national NLC website.


      The NLC provides a helpful map that shows which states fall within the NLC Jurisdiction and Status.

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    3. Do I Need an Arizona Fingerprint Clearance Card?

      Yes. Arizona requires a fingerprint clearance card to work within the state. In Arizona, the fingerprint clearance card is just as essential as your license.


      It is your responsibility to apply, pay for, and ultimately obtain a fingerprint clearance card. Facilities may check the status of your fingerprint clearance card through the Department of Public Safety website at any time.


      Please refer to this state website for any and all FAQs regarding this process including how to apply and any additional information required by the state of Arizona.


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    4. Does Nursa Require the COVID-19 Vaccine?

      Nursa defers to CDC guidelines for COVID-19 protocol and vaccines for healthcare workers. When reviewing a Nursa shift request, facilities will be able to see if you have provided proof of a COVID-19 vaccine. 


      While Nursa itself does not require that you have the Covid-19 vaccine, there are many states and facilities that do. Facilities will include this requirement in their Screening List, and it is your responsibility to thoroughly read shift details to ensure you are in compliance. 


      If you have received your COVID-19 vaccine, please add it into your Nursa profile for facilities to review.


      If you do not have the vaccine in your profile and you try requesting a shift at a facility that does require it, your chances of being accepted for a shift are decreased.


      Please see Status of Covid-19 Bonuses for more information.


      Covid Vaccine Exemption

      You may upload a vaccine exemption to your Nursa profile under "Other Credentials" (not under the "COVID - 19 Vaccine Card" Essential Credential). Facilities may or may not accept the exemption as per their own facility policies. 


      Nursa does not provide a vaccine exemption form in any state, rather we encourage you to contact your state health department for more information.


      For more information on COVID-19 vaccines for healthcare professionals, you can review the Federal Register document “Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination.”

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    5. How Do Background Checks Work with Nursa?

      You can learn more about the background check process in our Clinician Background Checks article.


      Does Nursa Require a Background Check?

      Yes, all clinicians will have a background check done at the federal/national/state/county level. Some states may also require an additional state-level registry or other background check.


      Do I Have to Pay for the Background Check?

      Nope! You’ll never have to pay for a background check with Nursa. We cover every clinician’s federal/national/state/county level check, as well as any additional checks required by specific states.


      Some states, however, may require a fingerprint clearance card, which Nursa does not cover and is the your responsibility to pay for and obtain if required by your state. 


      Do I Have to Request a Background Check?

      The background check process automatically begins on our end when you request your first shift, so don't wait to start requesting! But make sure that you keep an eye on your email for follow-up steps from the third parties who process our background checks.

      However, please ensure that you have uploaded your Drivers License or State ID to the app as well as completed your Wallet before requesting your first shift. That information is necessary for the background check.


      How Long Do Background Checks Take?

      The processing time for background checks is typically 5 to 7 days for both third-party/commercial and state. However keep in mind that the 5 to 7 day timeframe for third-party/commercial checks only begins after you have provided all of the necessary information to the the third party. They will reach out to you by email separately, so keep an eye on your email!


      Please note that if it has been less than 3 days since you requested your first shift to begin the background check, please give us a little more time before contacting support about it. We're on it!

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    6. Why is My License/Certificate Still Pending?


      Your CNA license may be pending for a few reasons.


      One may be that the information entered into our Nursa system was incorrect. Please verify that you have entered your license information exactly as it appears on your license.


      Another reason could be that your license wasn’t able to be located in the state database. In this case, you will receive an email from Nursa letting you know, but you must contact the state licensing board that issued your license to resolve the issue. Once resolved, you can re-enter your license information on the Nursa App or reach out to Customer Support at 801-695-9609.


      A final reason may be that the review process isn’t complete yet. CNA licenses are state regulated, and our review process can take a few days to complete. To ensure your license can be verified quickly and efficiently, please ensure your licenses information is entered correctly into the app.


      You can upload as many state CNA licenses as you have, but remember that you cannot work in a state where you are not licensed. State waivers are not currently valid or accepted. If you have any problems uploading multiple licenses, don’t hesitate to contact Customer Support at 801-695-9609.


      Nursing licenses are automatically verified through Nursys.com. If there was an error in the Nursys verification process, you should have received an error message in the app.


      To avoid any issue in verification, please make sure that what you’ve entered matches exactly what’s on your nursing license. If you received a message that your license is invalid, your license was unable to be verified through Nursys or the state licensing board. In this case, you would need to contact those entities to resolve any issue.

      Certified Caregiver

      Please note that Nursa only accepts Certified Caregivers in the state of Arizona at this time. Verification of your Arizona CCG certificate may take 3 to 5 business days.


      If you received your CCG prior to 2013, you are encouraged to contact the NCIA Board , check the list of accredited schools, re-certify to the current year, or take a refresher course.


      Learn more about Arizona Certified Caregivers here.

      QMAP (Qualified Medication Administration Personnel)

      Please note that QMAP qualifications are only available in Colorado. If you try to add anything but QMAP qualifications to that option in the app, it will not be verified.


      Verifications of QMAP qualifications may take 3 to 5 business days. 


      Learn more about Colorado QMAP here.


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    Having trouble? Reach out to support@nursa.com or call 800-346-7700 and our Support Team will help.

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