The clinician’s responsibility is to check their schedule often and know when a shift starts. They are encouraged to arrive 10-15 minutes early to find the hall/unit they will be working in, receive shift reports, and prepare for the shift.

If you are sent home upon arrival at the facility:

If you arrive on time for a shift and it still shows as “Scheduled” in the Nursa App, but the facility chooses to send you home upon arrival, you may be compensated for 50% of the shift. This ONLY happens when the shift is scheduled and if the clinician arrives ON TIME for the shift. The Nursa App tracks these timestamps.

There is no guarantee that a clinician will receive compensation.

If you are sent home during the shift:

If the facility chooses to send you home early during a shift, you will only be paid for the time that you are there. If a situation occurs and you need help or guidance, reach out to our support team on the app or call 801-695-9609.