If you can no longer work a shift you've requested, remove your shift request as soon as possible. There is no consequence for removing an unscheduled request.

However, if you want to cancel a shift that has been scheduled by a facility, remember that your account will be frozen for 14 days if you have three (3) cancellations within 30 days. View our updated cancellation policy here.

Removing an Unscheduled Shift Request

There is no consequence for removing an unscheduled shift request. 

1. Tap the Menu icon in the upper left corner
2. Tap Schedule
3. Tap Change view and select Coming up
4. Select the date on the calendar
5. Below the calendar, tap the Shift Card you'd like to remove the request for
6. Tap Remove Request trash can icon on the bottom right of the screen 

Canceling a Scheduled Shift

If you have already been scheduled and you need to cancel your shift, your account will be temporarily frozen for 14 days if you have three (3) cancellations within 30 days. See Frozen Accounts for further details.

1. Tap the Menu icon in the upper left corner
2. Tap Schedule
3. Tap Change view and select Coming up
4. Select the date on the calendar
5. Below the calendar, tap the Shift Card you'd like to remove the request for
6. On the Shift Details, scroll down and select "Cancel This Shift"
7. Provide a message for why you're canceling
8. Check the box that says "Yes I understand"
9. Press "Cancel Shift"