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App not working


Shamica
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13 hours ago, LM LPN said:

Yes I'm having the same issue and it takes like 15 to 20 minutes to load app.

Hi @LM LPN I'm sorry you're having trouble loading the app. We've found that sometimes slow loading can be your connection. If you're on WiFi, you could try a different WiFi network or even switching to data (if that's an option for you). Then vise versa if you're on data -- you can try a WiFi network. If that doesn't do the trick, you can always contact Support to try more troubleshooting steps.

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Thank you I will contact support. I have tried logging in from wifi and with just data. I don't think its my phone I think it's the app. It only happens with nursa app. My filters don't stay. Dates out of order at times.

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I've had same issue for a month now. Tried all that has been suggested, On many phones and PC's. Same conclusion. Except now I can not see any open shifts. When I click in shifts NOTHING happens!! The app even shows shifts being in progress for days in the next weeks ahead! 

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Nursa I see the same complaints on your “community” page and same explanations are given from your support team.  They are not minor and it’s been very disappointing for the past 2 months.  Too many glitches since the new changes have been made to the app.  Now I can’t even get the app to work and give the shifts after using the “filter” that only sometimes work.  I’ve sent many screenshots that have been requested, deleted and reinstated the app, bought a new phone (iPhone 13 pro max), even spoke with one of your representatives.  All we’re asking is to fix this because the very thing that is suppose help your company succeed isn’t working to its capacity like it use to and it’s frustrating!  

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hi @Adele! As a newer company, we definitely have lots to keep improving especially when it comes to app functionality. We are the same team helping clinicians, so our answers will be really similar! We have a process to dive into problems and documenting the exact problem is very important for our app team. The issues stated here and in other posts have been escalated and/or taken care of. Sometimes issues can only affect one user or a group of users so we want to make sure we are addressing problems correctly. We do have weekly app updates that are starting to roll out and the big ones are usually noted here: community.nursa.com/clinician-help/app-updates/

 

Let's see where the issues you called about were left off. Again, we are sorry that we are falling short of your expectations and want to succeed so you can succeed!

 

 

 

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@Shamica I promise your issue is still being looked at by our team! Jodi from support documented and escalated it and our app team and they are still testing and working on your particular issue.

 

We are working to increase the reliability of the app, thank you @Nueva Koehler for the tip in the meantime.

 

Appreciate all this feedback, thank you!

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