Shamica Woods Posted September 21, 2022 Share Posted September 21, 2022 Hello is anyone else having issues with shifts saying your scheduled but your actually not? Also the shifts are all out of order on the app 1 Quote Link to comment Share on other sites More sharing options...
0 Krishna Floisand Posted September 29, 2022 Share Posted September 29, 2022 @Shamica I promise your issue is still being looked at by our team! Jodi from support documented and escalated it and our app team and they are still testing and working on your particular issue. We are working to increase the reliability of the app, thank you @Nueva Koehler for the tip in the meantime. Appreciate all this feedback, thank you! Quote Link to comment Share on other sites More sharing options...
0 Krishna Floisand Posted September 22, 2022 Share Posted September 22, 2022 Hi @Shamica! I would love to dive more into this, to make sure if it is a bug for you we fix it. Would you mind sending screenshots of what is happening to support@nursa.com? Or you can send it to me in a DM as well. Then we can assess as soon as possible! Thank you! Quote Link to comment Share on other sites More sharing options...
0 LM LPN Posted September 23, 2022 Share Posted September 23, 2022 Yes I'm having the same issue and it takes like 15 to 20 minutes to load app. Quote Link to comment Share on other sites More sharing options...
0 Guest Posted September 23, 2022 Share Posted September 23, 2022 13 hours ago, LM LPN said: Yes I'm having the same issue and it takes like 15 to 20 minutes to load app. Hi @LM LPN I'm sorry you're having trouble loading the app. We've found that sometimes slow loading can be your connection. If you're on WiFi, you could try a different WiFi network or even switching to data (if that's an option for you). Then vise versa if you're on data -- you can try a WiFi network. If that doesn't do the trick, you can always contact Support to try more troubleshooting steps. Quote Link to comment Share on other sites More sharing options...
0 LM LPN Posted September 23, 2022 Share Posted September 23, 2022 Thank you I will contact support. I have tried logging in from wifi and with just data. I don't think its my phone I think it's the app. It only happens with nursa app. My filters don't stay. Dates out of order at times. Quote Link to comment Share on other sites More sharing options...
0 Shamica Woods Posted September 23, 2022 Author Share Posted September 23, 2022 It’s not my phone it’s the app. WiFi connected or not I’m still having issues with my shifts Quote Link to comment Share on other sites More sharing options...
0 Shamica Woods Posted September 23, 2022 Author Share Posted September 23, 2022 All of these shifts that say scheduled I wasn’t scheduled for the shift but according to app I was. Quote Link to comment Share on other sites More sharing options...
0 Krishna Floisand Posted September 23, 2022 Share Posted September 23, 2022 Thank you for the screenshots @Shamica! Did you not get a notification that you were scheduled? I want to make sure I am understanding the issue! Quote Link to comment Share on other sites More sharing options...
0 Krishna Floisand Posted September 23, 2022 Share Posted September 23, 2022 @Shamica update! we are investigating why the wrong status is showing up for you. We will keep you posted. Quote Link to comment Share on other sites More sharing options...
0 Guest Heather Graham Posted September 27, 2022 Share Posted September 27, 2022 I've had same issue for a month now. Tried all that has been suggested, On many phones and PC's. Same conclusion. Except now I can not see any open shifts. When I click in shifts NOTHING happens!! The app even shows shifts being in progress for days in the next weeks ahead! Quote Link to comment Share on other sites More sharing options...
0 Mornique Dicey Posted September 28, 2022 Share Posted September 28, 2022 On 9/23/2022 at 11:59 AM, Shamica said: All of these shifts that say scheduled I wasn’t scheduled for the shift but according to app I was. Mine are out of order too, I just made a post about it. @Krishna Floisand made it into a voting to see if other are having similar issues or would like it to be in order. You should head over and vote! Quote Link to comment Share on other sites More sharing options...
0 Adele Posted September 28, 2022 Share Posted September 28, 2022 Nursa I see the same complaints on your “community” page and same explanations are given from your support team. They are not minor and it’s been very disappointing for the past 2 months. Too many glitches since the new changes have been made to the app. Now I can’t even get the app to work and give the shifts after using the “filter” that only sometimes work. I’ve sent many screenshots that have been requested, deleted and reinstated the app, bought a new phone (iPhone 13 pro max), even spoke with one of your representatives. All we’re asking is to fix this because the very thing that is suppose help your company succeed isn’t working to its capacity like it use to and it’s frustrating! 1 Quote Link to comment Share on other sites More sharing options...
0 Krishna Floisand Posted September 28, 2022 Share Posted September 28, 2022 hi @Adele! As a newer company, we definitely have lots to keep improving especially when it comes to app functionality. We are the same team helping clinicians, so our answers will be really similar! We have a process to dive into problems and documenting the exact problem is very important for our app team. The issues stated here and in other posts have been escalated and/or taken care of. Sometimes issues can only affect one user or a group of users so we want to make sure we are addressing problems correctly. We do have weekly app updates that are starting to roll out and the big ones are usually noted here: community.nursa.com/clinician-help/app-updates/. Let's see where the issues you called about were left off. Again, we are sorry that we are falling short of your expectations and want to succeed so you can succeed! 1 Quote Link to comment Share on other sites More sharing options...
0 Shamica Woods Posted September 29, 2022 Author Share Posted September 29, 2022 The issue is not solved the app is still not working correctly NO ONE HAS CALLED ME how can we rely on your app of the app is not working correctly? You guys depend on us to make these shifts but your app is not working properly Quote Link to comment Share on other sites More sharing options...
0 Nueva Koehler Posted September 29, 2022 Share Posted September 29, 2022 Hello everyone. I understand the frustration with the app and I myself have had to contact Nursa support many times. Sometimes it’s a quick fix and sometimes it’s not, so what I’ve done while I wait for the app to be fixed is go to app.nursa.com. 1 Quote Link to comment Share on other sites More sharing options...
Question
Shamica Woods
Hello is anyone else having issues with shifts saying your scheduled but your actually not? Also the shifts are all out of order on the app
Link to comment
Share on other sites
Top Posters For This Question
5
4
2
1
Popular Days
Sep 23
7
Sep 29
3
Sep 28
3
Sep 21
1
Top Posters For This Question
Krishna Floisand 5 posts
Shamica Woods 4 posts
LM LPN 2 posts
Mornique Dicey 1 post
Popular Days
Sep 23 2022
7 posts
Sep 29 2022
3 posts
Sep 28 2022
3 posts
Sep 21 2022
1 post
Popular Posts
Shamica Woods
Hello is anyone else having issues with shifts saying your scheduled but your actually not? Also the shifts are all out of order on the app
Adele
Nursa I see the same complaints on your “community” page and same explanations are given from your support team. They are not minor and it’s been very disappointing for the past 2 months. Too many g
Krishna Floisand
hi @Adele! As a newer company, we definitely have lots to keep improving especially when it comes to app functionality. We are the same team helping clinicians, so our answers will be really similar!
15 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.