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Knowing what’s happening with your schedule and shifts with Nursa is critical, as is ensuring you receive notifications about them. There are a number of optional notifications that also keep you up-to-date on happenings with Nursa, including new features, Nursa news, and special offers. To allow you to decide what notifications you receive and when, you can adjust your settings in your Communication Preferences. Important Note: You cannot opt out of transactional messages, like details about your posted shifts, password resets, etc. Adjusting Your Communication Preferences Tap Menu in the top left Tap Settings Tap Communication Preferences You’ll see your notification types and preferences: Preferred Channels: In-App, Email, SMS/Text, and push. Note: You will need to enable app notifications to receive push. Notification Types:Shift Requests Shift Requests: New requests and request removals Shift Schedule: Clinician arriving in 24 hours, cancels a shift Shift Report: Updates to shift reports Marketing Communications: Newsletters, Product and Shift Updates, Special Offers and more Messages: Direct in-app messages from others Cancelation Notifications: Clinician shift cancelations. See this article for more on Cancelation Notifications. Use the purple slide on the right hand side of the notification types to opt out.

Clinicians are more likely to request shifts with detailed instructions because they feel more confident that they know what to expect. Saved Instructions allows you to create, save, and use instructions for future shifts, which can save you time when posting shifts. Saved Instructions are facility specific, so you and your coworkers can share each other's notes. Creating Saved Instructions When you’re adding a new shift: Tap Instructions Tap the Comment Icon in the lower right of the Instructions box Tap Add New Instructions Enter a Title and the Instructions Tap the purple check mark to save Tap Select on the note you would like to add Back in the main instructions box, you can edit the final wording or add to it. You can also add as many notes as you’d like. Every time you tap Select on an instruction, it will be added to the bottom of the instructions – adding another note does not replace what is already there, just adds to it. You can create as many Saved Instructions as you need! Once you have Saved Instructions, you can edit those at any time by tapping the pencil next to the title. From there you can also tap the garbage can icon if you no longer need that note.

How to Use Schedule Page Filter your Schedule Reset Filters The Schedule Page is the place where facility users can manage all of their upcoming and past shifts, all laid out in an easy-to-use calendar. From there you can view shifts on specific dates, filter by shift status, and for those who manage multiple facilities, filter and manage one schedule at a time. Schedule Page Features There are several elements you’ll see on the page and the calendar: Date Ranges: Utilize the arrows and drop down by the month and year to find the dates you wish. You can also select up to 90 date range by selecting the first day and then the last. Multiple Facilities: If you are connected to multiple facilities you can select the dropdown "Showing all facilities" and select which or all you wish to view shifts at. Color indicators: Red Dots indicate a call to action. Dates with shifts that have unanswered requests, for example, will be marked with a red dot. Gray Dots indicate that no action is necessary. Dates with shifts that have already been scheduled will be marked with a gray dot. Sorting and Grouping: Facility Users can now sort and group their Shift Cards by day, license type, facility, and much more. Filters: Filters are now shown above Shift Cards when they are selected. You can filter by shift time, license type, and shift status. All filters can be removed with the click of a button. Collapsing Menus: To reduce the amount of scrolling, below the calendar you can collapse the groups (requested, scheduled, open) of shifts. Copying Job ID: When scrolling over the Job ID Number in the top right corner of a Shift Card, a “Copy” button appears. Clicking on this button copies the Job ID Number. Search Bar: The search bar allows you to search by clinician name, date, or job ID number. Currently, the search will only show results in the chosen date range. The year is next to the Menu icon. Tap the down arrow next to to change the year The month you’re viewing will be bold purple. You can tap on another month to view it Filter Your Schedule Tap Filters above the calendar on the left side You can filter by Shift Status and Facilities that you are connected to Shift Status filters default to include eight statuses: Open, Viewed, Requested, Scheduled, In Progress, Clinician Shift Report, Facility Shift Report, Admin Shift Report, and Completed Make your filter selection; select all that apply then tap the purple check mark A purple circled “x” means the choice is selected; tap to remove the filter A white circled “+” means you can add it; tap to add to the filter Tap Save to confirm your filters Your calendar view will update to reflect your selected filters. The light purple boxes above the calendar will show what filters are applied. Reset Your Filters If you’ve changed the filters from the default settings, you can choose to reset them back to the default. If your filters are already on the default setting, you will not see a Reset button: Tap Filters then select either Shift Status or Facilities For Shift Status, tap Reset For Facilities, first tap Selected (#), then tap Reset Tap the purple check mark Tap Save

A single facility can have multiple users connected to it, and vice versa, a single user can be connected to multiple facilities. This helps everyone in a facility managing the schedule through Nursa to stay aligned and connected on what shifts have been posted, requested, and scheduled. To be connected to a facility, the user must request the connection and be verified by another user connected to the facility or by Nursa Support, if no other person is connected. You can find those steps in our Connecting to Your Facility article. Once you’re connected to any facility, you have full access to manage the schedule, post shifts, view the Invoices Dashboard, and update facility information like contact phone number and Screening Lists. Accessing Your Multiple Facilities Tap Menu in the top left corner Select Facilities to see a list of all facilities you’re connected to A blue check mark on the facility card means you are verified and connected. A yellow exclamation mark means the verification is pending. Tap on a Facility Card to view its profile. From there you can manage Facility specialities, which apply at the facility level and to all shifts posted Contact info, tap the pencil icon to update address, phone number, etc. Connection requests, tap the pencil to confirm requests Edit/Add Screening Lists Post Shifts for that facility See existing Shifts with the facility at the bottom Posting Shifts for a Specific Facility You can ensure you’re posting shifts for the correct facility in a few ways, then follow the basic Post a Shift steps: Follow the above steps to post a shift through the Facility Profile Navigate to the Shifts Page in the Menu, tap the blue + icon, select the correct facility Navigate to the Schedule Page in the Menu, tap Add Shifts, select the correct facility Managing a Facility’s Schedule Tap Menu in the top left Select Schedule Use filters to view different statuses and specific facilities Tap the three lines next to the bell in the upper right corner Select one or multiple shift statuses and/or facilities Tap See Shifts Tap on each day to view its shifts If viewing multiple facilities, note the facility name on each Shift Card

Review Credentials without Download Download Requesting Clinician Profile Download Scheduled Clinician Profile Download Clinician Background Check Download as of Certain Date When reviewing a Clinician’s Shift Request or after the clinician has been scheduled, you are able to download and save their profile. The clinician’s profile is downloaded as a PDF, and it includes all of the credentials they’ve uploaded as well as their background checks and details on their specialities and experience. Access to clinicians' profile is made available so facilities can keep records of the Nursa clinicians they’ve scheduled. Review Clinician's Credentials without Download Tap Menu in the top left Select Schedule Tap the Filter Change Shift Status to Requested Find and tap the correct date and the Shift Card Tap Manage Request Tap the Clinician Card to access their profile Scroll to Match to Primary Screening Click credential you want to view to see credential uploaded Download a Requesting Clinician’s Profile Tap Menu in the top left Select Schedule Tap the Filter Change Shift Status to Requested Find and tap the correct date and the Shift Card Tap Manage Request Tap the Clinician Card to access their profile Tap the download arrow in the top right to download the clinician’s profile Note: You’ll receive an in-app notification when it’s ready in a minute or two Tap the notification then Download Profile to Device The PDF file will go to your computer’s downloads Download a Scheduled Clinician’s Profile Tap Menu in the top left Select Schedule Tap the Filter Change Shift Status to Scheduled Find and tap the correct date and the Shift Card Tap the Shift Card to access the Shift Details Tap the download arrow in the clinician details box Note: You’ll receive an in-app notification when it’s ready in a minute or two Tap the notification then Download Profile to Device The PDF file will go to your computer’s downloads From the Shift Details, you can also click on the clinician’s profile picture to access their full profile. Download Clinician's Background Check You can also view and/or download a clinician’s individual background check(s) if you need, though they are included in the profile download. After you’re on the clinicians profile (following one of the two steps above): Scroll down to the background checks section below Match to Screening List You may see displayed additional state background (e.g. Utah has DACS and Colorado has CAPS) Select the background check You see Results Available if the check is complete and the relevant document uploaded In the Background Check Details, you see: State: will be empty for third-party/commercial background checks Status: will say Results Available if the check in complete and the document uploaded) Completed Date: may be blank, but don't worry if it is! The background check is still valid Tap on the eye icon to view the document Note: This will open the document in a new browser tab Tap the download arrow to save the document Your browser may prompt you to rename the document, select where to save it, and confirm Save The PDF file will go to your computer’s downloads Repeat steps 2 to 4 for additional background checks as needed Download Clinician's Profile as of Certain Date Facility users and admins can now download profiles as they existed as of a certain date. Tap Menu in the top left Select Schedule Tap the Filter Change Shift Status to Scheduled Find and tap the correct date and the Shift Card Tap the Shift Card to access the Shift Details Tap the download arrow in the clinician details box Choose the date or latest version by selecting Current Note: You’ll receive an in-app notification when it’s ready in a minute or two Tap the notification then Download Profile to Device The PDF file will go to your computer’s downloads

The Invoices Dashboard gives facility users insight into current billing details as well as access to their past invoices. All historical and current invoices can be found directly in the Nursa App, so they’re organized, searchable, and easy to find, while running totals help facilities stay on top of billing. The dashboard will display Total Open and Total Overdue balances and individual invoice details. Access the Facility Invoices Dashboard Tap Menu in the top left Scroll down to and tap Invoices (below Settings) You can take the following actions with the Invoices Dashboard: View: Total Open and Total Overdue at the top View: Individual Invoice Cards, which display: Facility Name Invoice Date Invoice Number Invoice Status Total and Open Balance Download: Each individual invoice PDF by tapping the down arrow on each Invoice Card Filter: by Status (Open, Overdue, Paid) and by Facility (if connected to more than one). Default Filters include all facilities and statuses of Open and Overdue Tap the three white lines in the upper right Tap Status or Facilities Tap the purple + to add the selection or the purple x to remove it Tap the purple check mark to save selection Tap See invoices Pay via Stripe: Click the link on each invoice to be directed to Stripe for payment, if needed

Nursa is not responsible for paying out any shift that is not scheduled in the Nursa App, and we do not allow facilities to post shifts after they have been worked. If as a facility you would like a clinician to work a Nursa shift, it MUST be posted, requested, and scheduled in the App before the clinician works the shift. If you have a specific clinician in mind that you would like to work a shift, you are able to post the shift and share it directly with a clinician using Shift Share (found on the Shift Details; see image below). After they request the shift, you can schedule them. But this must be done before the shift is worked. If this official process is not followed and a clinician works a shift for you that is not in the app, you as the facility are responsible for paying the clinician as a 1099 employee out of your facility payroll.