Account Frozen

[Freddy Diaz]

Hi,

 

Recently my account was frozen on Nursa due to a No Call No Show. The day I was scheduled for a shift I did have car troubles and contacted the scheduler, notifying them that my car was stalled and wouldn’t be able to make it to the shift. They listed me as a no call no show and I can’t request any shifts. 
 

I do have screenshots available of notifying the scheduler that I won’t be there and them saying it was fine and acknowledging that I wouldn't be able to make it to my shift. Is there any way I can reverse this? Please and thank you!

[Lori Fuqua]

On 9/5/2024 at 1:57 PM, Freddy Diaz said:

Hi,

 

Recently my account was frozen on Nursa due to a No Call No Show. The day I was scheduled for a shift I did have car troubles and contacted the scheduler, notifying them that my car was stalled and wouldn’t be able to make it to the shift. They listed me as a no call no show and I can’t request any shifts. 
 

I do have screenshots available of notifying the scheduler that I won’t be there and them saying it was fine and acknowledging that I wouldn't be able to make it to my shift. Is there any way I can reverse this? Please and thank you!

Hi Freddy, car trouble is so frustrating! How did this work out for you? Did you contact Nursa support directly?

https://nursa.com/support

[Freddy Diaz]

Hi Lori,

 

I was able to get in touch with an agent from Nursa and explained everything to them. They reversed my no call no show and unfroze my account!