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How to maintain patient satisfaction in your facility


Karin Zonneveld

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Check out Nursa's article about the CAHPS Hospital Survey, (a national standard for patient satisfaction). It goes through the survey and offers tips for improving scores. https://nursa.com/facility/articles/how-to-improve-hcahps-scores-the-ultimate-guide

Personal opinion? I think PRN staffing can absolutely help patient satisfaction because it helps facilities maintain better staffing ratios, which means nurses have more time to provide quality care.

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