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Facilities can be instantly notified via text message if a clinician cancels a shift. Each facility user can set up cancelation notifications in the Nursa app: Tap Menu in the top left Tap Settings Tap Communication Preferences Under Cancelation Notifications, tap Customize Preferences Select notification timeframe (how far in advance you would like to receive text notifications) Options: Always, 24 hours before the shift starts, or anywhere from 1 to 7 days in advance Specify each day of the week and time block to receive text notifications Note: If you prefer to ALWAYS receive text notifications, you can select full day options on the bottom of this screen Tap Save When a clinician cancels a scheduled shift, the shift is automatically reposted to the marketplace with a higher pay rate to incentivize clinicians to request the shift (your bill rate will not change), and an emergency notification goes out to all available clinicians. A clinician's account is also frozen for 14 days on their third cancelation in a rolling 30-day period. Note: By setting up Cancelation Notifications, you're opting in to receive text notifications if someone cancels a scheduled shift. Standard text messaging rates may apply.

After a clinician works your shift, you’ll each complete a Shift Report, so they can get paid. Nursa does not follow traditional time tracking practices, such as clocking in/out or paper timesheets. Instead, clinicians will receive a notification at the end of their shift prompting them to complete their Shift Report. A Shift Report is a two-step process. First, the clinician will record and submit their Shift Report. Then you (the facility) have two full business days to verify the time that was reported. If the report is not verified within two business days, Nursa will auto-verify the Shift Report to ensure the clinician is paid in a timely manner. Verifying a Shift Report Tap in-app Notifications (the bell icon in the top right) Note: If you miss a notification, go to your schedule and filter by Facility Shift Report shift status. A red dot on the calendar means there is a Facility Shift Report to approve Tap Verify Shift Report on Shift Card Select Yes, They Worked this Shift. Note: If the clinician DID NOT in fact work the shift, tap No, They Didn't Work this Shift and follow the prompted step The shift start, end and break times will auto-populate. Note: If there is any need to edit times or add a bonus, click "Edit Submitted Times" Select Approve Clinician Shift Report You can then rate the clinician and leave a comment if desired That's it! The Shift Report has been verified and is ready for payment! It’s the clinician’s responsibility to check their schedule and complete their Shift Reports first. It’s the facility's responsibility to verify Shift Reports within two days of completion, or they will be auto-verified. That’s it for getting started! Those are the basics you need to know to set up your account, post shifts, schedule clinicians, and complete Shift Reports! There’s lots of helpful information in our Facility Help Articles, and our Nursa Community is full of other healthcare professionals looking to connect, so have a look around! We’re so happy you’re here! Previous Guide ⇐ Schedule A Clinician

After you post shifts with Nursa, clinicians will see them and start requesting! As the facility user, you have final say in who works in your building, which also means you are responsible for scheduling clinicians for your shifts. Be sure to keep up on your notifications and check the app to see who’s requested your shifts. Reviewing Requests and Scheduling a Clinician Tap Menu in the top left Select Schedule Tap Filters above your calendar on the left Tap Shift Status Shift Status filters default to include eight statuses: Open, Viewed, Requested, Scheduled, In Progress, Clinician Shift Report, Facility Shift Report, Admin Shift Report, and Completed To more easily identify only Requested shifts, deselect all other Shift Statuses by tapping the purple “x” next to the other seven statuses Tap the purple check mark Tap Save Note: Requested shifts show as red dots on the calendar, indicating an action is needed Tap on the Shift Card Tap Manage Request You’ll see a list of clinicians who have requested to work that shift. From this view, you can see how many credentials each clinician has that match your Screening List (e.g. 10/14 Credentials), and you can view each clinician's request for more details Tap on each clinician to see view their profile: Facility Rating – how they’ve been rated working at your facility only Notes – information left by someone else connected to your facility License Match to Screening List You'll see your selected Screening List. If a clinician has a credential, the check mark next to it will be blue. If they're missing the credential, it will be grayed out Note: If the clinician is missing a credential that you’d like them to upload if possible, tap Suggest Clinician Upload a Credential to contact the clinician Background Check(s) Experience (if provided) Contact Information Tap Reject if you want to pass on the clinician, or Schedule to confirm this clinician That’s it! You’ve now scheduled that clinician. They will be notified that they have been scheduled, and you’re all set! Next up, completing a Facility Shift Report.