App

[Nueva Koehler]

 I have to filter in my license every single time I get on the app and search for a shift. Is anyone having this issue? 

Edited December 27, 2022 by Nueva Koehler
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[Guest MistyM]

On 12/27/2022 at 1:32 PM, Nueva Koehler said:

 I have to filter in my license every single time I get on the app and search for a shift. Is anyone having this issue? 

Same, I also have to select the state I am in. What is even more frustrating is when I am looking for a particular day and it still gives me all of the days. Sometimes from different states. 

[Krishna Floisand]

The algorithm should be able to select shifts that are relevant to you and we are still working on refining this process. Always working to fix and improve the process. As of right now, you may have to keep resetting your filters each time. But our product team is aware of this pain point and looking to improve it. 

[MichelleWillson]

Always.  Its super annoying and frustrating. I also wish the shifts were listed by date.  I don't want to scroll through a whole facilities needs for the month until the next facility is listed.  

[Krishna Floisand]

Thanks for letting us know this pain point @MichelleWillson. The algorithm sorts these shifts first based on what shifts might be a good fit for you, then by date. 

 

Are you filtering for shifts by a specific facility and date range and not seeing what you filtered for?

[MichelleWillson]

I have tried every filter option there.  I've been doing Nursa since 3/2021,  this I think is the worst the app has been. I try dates, facilities, licenses, etc. I have to each time re enter all my filters.

 

What's frustrating is I will usually pick a facility and work there for a few shifts/months.  I can see shifts on the facility profile when I go through my wallet to find the shifts completed- So I know there are shifts available but no matter how the filters are set it will not pull up that facility.

The best option in my opinion was around summer 2021 the distance feature.  I could find shifts close or far away.  I live 1.5 hours from the Valley so I like to see shifts closer.   I know that is an option still but it doesn't work.

[Krishna Floisand]

Thank you for using the Nursa platform for almost a year now! We are definitely happy you are here.

 

It is unfortunate that app updates have not seemed to increase your satisfaction and ease of use of the app. I have taken your feedback and added it to our feedback ideas forum here for others to vote on. I'll add some more comments there!

[Nueva Koehler]

I am having to filter in my license & state each time I open the app which is several times a day. I never had this problem when I first started back in June. Do we have a timeline on when this will be resolved?

[Krishna Floisand]

Hi @Nueva Koehler! Our team working on the app is definitely aware of this pain point of resetting filters. There is no specific timeline on when this could possibly change, but our team is researching ways to create the best search experience possible. We would also love for you to join our next focus group within the next month or so to give your insight on this Nueva!

[Krishna Floisand]

@Nueva Koehler @MistyM and @MichelleWillson Thank you all for the feedback here! Filters are about to change, and we would like you to help us as we roll out our new filter system. Look out for an email from my coworker Amuia for more information on this. 🙏