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  • Why is My License/Certificate Still Pending?

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    Your CNA license may be pending for a few reasons.


    One may be that the information entered into our Nursa system was incorrect. Please verify that you have entered your license information exactly as it appears on your license.


    Another reason could be that your license wasn’t able to be located in the state database. In this case, you will receive an email from Nursa letting you know, but you must contact the state licensing board that issued your license to resolve the issue. Once resolved, you can re-enter your license information on the Nursa App or reach out to Customer Support at 801-695-9609.


    A final reason may be that the review process isn’t complete yet. CNA licenses are state regulated, and our review process can take a few days to complete. To ensure your license can be verified quickly and efficiently, please ensure your licenses information is entered correctly into the app.


    You can upload as many state CNA licenses as you have, but remember that you cannot work in a state where you are not licensed. State waivers are not currently valid or accepted. If you have any problems uploading multiple licenses, don’t hesitate to contact Customer Support at 801-695-9609.


    Nursing licenses are automatically verified through Nursys.com. If there was an error in the Nursys verification process, you should have received an error message in the app.


    To avoid any issue in verification, please make sure that what you’ve entered matches exactly what’s on your nursing license. If you received a message that your license is invalid, your license was unable to be verified through Nursys or the state licensing board. In this case, you would need to contact those entities to resolve any issue.

    Certified Caregiver

    Please note that Nursa only accepts Certified Caregivers in the state of Arizona at this time. Verification of your Arizona CCG certificate may take 3 to 5 business days.


    If you received your CCG prior to 2013, you are encouraged to contact the NCIA Board , check the list of accredited schools, re-certify to the current year, or take a refresher course.


    Learn more about Arizona Certified Caregivers here.

    QMAP (Qualified Medication Administration Personnel)

    Please note that QMAP qualifications are only available in Colorado. If you try to add anything but QMAP qualifications to that option in the app, it will not be verified.


    Verifications of QMAP qualifications may take 3 to 5 business days. 


    Learn more about Colorado QMAP here.




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