The processing time for background checks is typically 5 to 7 days for both third-party/commercial and state. However keep in mind that the 5 to 7 day timeframe for third-party/commercial checks only begins after you have provided all of the necessary information to the the third party. They will reach out to you by email separately, so keep an eye on your email!
Please note that if it has been less than 3 days since you requested your first shift to begin the background check, please give us a little more time before contacting support about it. We're on it!