Quality patient care requires clinicians to be dependable, responsible, and communicative, and for this reason Nursa enforces a strict attendance policy policy.
Note: Please be aware that if you're currently frozen but still have scheduled shifts listed on your schedule, you are still expected to work those shifts.
Clinician Calls Outs and No Shows from a Scheduled Shift
If you have already been scheduled and you need to call out from your shift, your account will be temporarily frozen for 14 days if you have:
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Four (4) Early Call Out
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Two (2) Late Call Out
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One (1) No Show
Because this policy is a rolling 30-day period, early call outs will not count against you after 30 days.
Deactivations: Five (5) total late Call Outs in a 60-day rolling period OR three (3) No Shows over the lifetime of your account, will result in a deactivated account.
Note: If you are unable to work a scheduled shift for any reason, you are required to call out from the shift through the Nursa app, but we also recommend calling the facility and letting them know.
Failure to Complete Background Check Profile
After a clinician requests their first shift, Nursa automatically begins the process of requesting a third-party background check (learn more here). Nursa uses First Advantage and Checkr for third-party background checks.
One of the first steps for the clinician is to complete a background check profile with the third party, and they’ll receive an email invitation to set up their profile, which expires in 5 business days.
If we receive notice that a background check profile invitation has expired, the clinician’s account will automatically be frozen. This is because the clinician has not shown initiative to take the steps necessary to proceed with the third-party background check. Nursa will also automatically resend the invitation, so the clinician can then complete their background check profile and continue the process.
The clinician’s account will remain frozen until the third-party background check is completed and returned to Nursa with a status of eligible. If the returned status is anything but eligible, or the clinician chooses to ignore the background check invitation, their account will remain frozen.
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