Common reasons a license was not able to be verified:
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Name on the Nursa App does not match what is associated with your license
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Extra Middle Names
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Prefixes and Suffixes
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Hyphenated Last names
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Extra missing space, letters or zeros from license number
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CNA0000000000 instead of 0000000000
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0000000123456 instead of 123456
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Note: You will not need to enter an expiration date, that will be added on our side once verified.
How to fix
- Navigate to Profile Page
- Scroll and Select Unverified License
- Select Trash Can in the top right corner
- Ensure your license details are accurate by re-uploading your license, ensuring that all information aligns with the details on your license
If you encounter persistent issues or believe your license has been incorrectly marked as "Cannot Verify," please escalate to our support team for further assistance.
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