In pursuit of quality control, the Nursa allows individual facilities to block a clinician from seeing or requesting shifts at your building.
We hope that this feature is used as a last resort and you are happy with each clinician experience you have utilizing the Nursa app, but we understand that may not always be the case. If you wish to block an individual clinician from seeing and requesting shifts at your facility, you can accomplish this in two different ways.
Note: Blocks apply to individual facilities only. If you manage multiple facilities and do not want a clinician to requests shifts at any of them, you’ll need to block the clinician at each individual facility.
Remove & Block a Scheduled Clinician
Use these steps if you have already scheduled a clinician for a shift, but for any reason you want to remove them from the shift and block them from your facility.
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Tap Menu in the top left
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Tap Schedule
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Find the specific Shift Card
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Note: On the Schedule Page, you can adjust your filters to "Scheduled" and tap the date of the requested shift
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Tap the Shift Card to open Shift Details
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Tap Remove Clinician
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Note: Nursa encourages communication and will prompt you to contact the clinician prior to removal or cancellation.
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Confirm that you tried to contact the clinician
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Tap Remove Clinician
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Select No Longer Want to Work With This Clinician
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Provide an optional explanation for the removal
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Tap Remove and block now
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Tap Yes to confirm
Note: Removing a clinician will return the shift to the marketplace so that other clinicians can request the shift. If you need to Cancel a shift entirely, see this article.
Block a Clinician After a Shift
Use these steps when completing a Shift Report if after a shift has ended, you do not want to work with the clinician in the future.
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Follow your normal steps to complete a Shift Report (found here)
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When rating the clinician, select one star (this gives you the blocking option)
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Tap We Don’t Want this Clinician Again
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Provide an explanation for the block
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Tap Remove and block now
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Tap Yes to confirm
Note: If you had a poor experience with the clinician but would like to give them a second chance in the future, you can give them a one star rating and just select Confirm so that they can see and request shifts at your facility in the future.