This article will help you address the following issues with the Nursa app:
- Can't log into or the app
- App is crashing
Update the app
Before anything else, make sure you have the latest version of our app. Learn how to enable auto-updates.
For iOS Devices (iPhone/iPad):
- Open the App Store: Tap the App Store icon on your home screen.
- Go to Updates: Tap on your profile picture in the top right corner.
- Find Available Updates: Scroll down to see pending updates.
- Update Specific App: Find the app you want to update and tap "Update" next to it.
- Update All Apps: Alternatively, tap "Update All" at the top to update all apps at once.
For Android Devices:
- Open the Google Play Store: Tap the Google Play Store icon on your home screen.
- Go to My Apps & Games: Tap the three horizontal lines in the top left corner to open the menu, then tap "My apps & games".
- Find Available Updates: You’ll see a list of apps with available updates.
- Update Specific App: Find the app you want to update and tap "Update" next to it.
- Update All Apps: Alternatively, tap "Update All" at the top to update all apps at once.
- Open the app and select My Account
- Scroll down to see your app version
- If it says "New updates available" click the link and update
Most issues are resolved through an app update, but if your issue persists, please follow the follow suggestions.
Delete and re-install app
For iOS Devices:
- To delete, press and hold the app icon, tap the "X" or "Remove App", then confirm "Delete".
- To reinstall, open the App Store, search for the app, and tap the download icon.
For Android Devices:
- To delete, press and hold the app icon, tap "Uninstall", then confirm "OK".
- To reinstall, open Google Play Store, search for the app, and tap "Install".
Reset the app
For iOS Devices:
- Go to the settings and find Nursa App
- enable the option Reset App(the last option) and while it’s enabled, open the app
For Android Devices:
- Open the "Settings" app, then go to "Apps" or "Applications".
- Find and tap the app you want to reset.
- Tap "Storage", then "Clear Data" or "Clear Storage" and confirm the action.
-
1